01 Mar 2021

What Makes a Good Lender

What Makes a Good Lender


Much like selecting any contractor to help take care of your home, or a trustworthy bank to handle your finances, choosing the right lender takes research and effort. A mortgage is a big commitment and a trustworthy lender can help ease any concerns you might have about taking that next step. But what should you look for in a lender to determine if they’re trustworthy or not? 


A good lender will be thorough and upfront with their communication, wanting to keep you informed and in the loop throughout the entire process. Not only will they ask you what you need and give you options for how to get that, but they will also help you plan out different scenarios with those options so you can have a clear idea of what each loan might do for you. They will also ask plenty of questions so they can help tailor your loan to your needs. 


If you have questions as well, they’ll be sure to answer them completely so there isn’t any guesswork in your mortgage plan. Once you’ve decided on your loan, they’ll keep you updated through the course of your repayment so you can keep track of your interest, balances, and anything else that might crop up. They’ll leave out the complicated jargon and try to appeal to your understanding, stopping to explain things you might not be familiar with. 

Focus On You

You should always be the focus of your mortgage discussions. If your lender is good they’ll always bring the conversation back to how the information they provide can benefit you. How to get a lower interest rate, how to expedite certain processes, and even offering financial advice if you’re at a loss. 


Repayment will typically take time, so your lender will want to build on their relationship with you to ensure long-term satisfaction. They want you to trust them and hopefully keep in business with them and steer other potential clients their way. 

Problem Solving

Not every loan journey will be smooth sailing. There are bound to be hiccups along the way, but a good lender won’t let you panic. Their priority is to keep you comfortable and help you overcome hurdles so the loan process is a little bit easier. If they find an obstacle, a good lender will be more likely to help you tackle the problem at hand rather than leave you dangling. 


A great lender will do whatever they can in their power to make your experience as effortless as possible. That’s why our team at Mortgage House Australia works hard to put the borrower first. We want to make the loan process as accessible as possible to people throughout Australia, with dreams of owning their own property. 

We pride ourselves on our diligence and customer-first approach to lending. We want to be the optimal lender, so whatever you need, we’ve got you covered. Don’t take a chance on some sketchy loan shark. Talk to a Mortgage House broker today.


Mortgage House

At Mortgage House, we’re no strangers to the homeowner’s journey. It’s an exciting and very rewarding one. If you’re thinking of applying for a home loan, you can Apply Online today to get started!


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