We put the customer at the heart of every decision and we consistently pursue innovation to ensure our future in an ever changing competitive market. We are transforming the way we work to better serve our customers, and we need people who are just as dedicated and passionate about their career to bring our dream to life.
Reward & Recognition
Our people work hard and regularly put in the extra effort! We recognise their contribution in lots of different ways including monthly celebrating success events, Customer feedback awards and an annual reward and recognition program that is awesome.
Career & Development
We know we expect a lot from our people, but in turn we are committed to providing opportunities for each and every one to build their experience and capability. Our people are encouraged to focus on developing their career, and to proactively seek opportunities that will help them get there through our formal Performance Development Program.
What our Customer's Say“1st Class Service”
Jenny from Mortgage House in North Sydney has set a new standard for customer service in this country. Exceptionally helpful, followed up on everything in a timely fashion and got my loan over the line with a fraction of the run around that I normally receive from the bank. I will be transferring all my loans to Mortgage House with Jenny's assistance. Well done!Andrew D
Rating: 5/5 Rating 5/5
What our Customer's Say“A Fantastic Experience”
We approached Mortgage House Geelong for switching over a loan. Working with Lyndon made the whole process easy, smooth and stress-free. Lyndon had energy,
enthusiasm, efficiency and the professionalism which led to a successful settlement in a short period.
5/5 Rating 5/5
What our Customer's Say“A very good example of what customer service is all about.”
I initially contacted Mortgage House for random enquiries. Paras Jones was the Lending Specialist, who patiently discussed the available lending products. She was understanding to my needs. But, at that time, the available products were not suitable for me so I didn't pursue anything.
Few months after, Paras again contacted me to touch base whether she could be any assistance to my lending needs. Paras' approach was not only a good business acumen for Mortgage House, but also an ideal customer service. I have been with Westpac, ANZ and NAB. Neither of any of those big banks took interest on my enquiries and/or needs and followed me up like Paras.
I thanked Paras for taking interest on my needs and for contacting me again. I wouldn't know that there was a better lending products than to what I was had, if Paras did not contact me again. So I took refinancing.
During the process, Paras' customer service is exceptional. She walked me through the process and consistently scheduled time to discuss the progress and updates. Paras is very patient, understanding and customer-focused.
Thank you again Paras. I hope many more people can experience and appreciate your exceptional customer service.
5/5 Rating 5/5