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  • Please fill out the form below to make an in-person appointment at our North Sydney Head Office

Mortgage House has mortgage brokers throughout New South Wales, Queensland and Victoria. We can help you find a loan package that’s tailored for you.

NSW Branches
Bankstown
Suite 28, Level 2/432 Chapel BANKSTOWN 2200
02 9791 5820 
Blacktown
Suite 1/L2/24 Main Street BLACKTOWN 2148
04 1462 5969 
Chatswood
Shop 53, Level 3 Lemon Grove Shopping Centre/427-441 Victoria Avenue CHATSWOOD 2067
02 9410 4000 
Head Office
Level 34/101 Miller Street NORTH SYDNEY 2060
02 8116 1010 
Leichhardt
Suite 102, Level 1 30 Cowper Street PARRAMATTA 2150
02 9564 2099 
North Sydney
Level 34/101 Miller Street NORTH SYDNEY 2060
133 144 
Rouse Hill
3 Guardian BEAUMONT HILLS 2155
04 3529 3575 
Ryde
1/1020 Victoria Road WEST RYDE 2114
02 9874 3000 
Sutherland
Shop 2/852-854 Old Princes Highway SUTHERLAND 2232
02 9521 6685 
Sydney
PO Box 131 HABERFIELD 2045
02 9560 5585 
Wollongong
PO Box W18 WOLLONGONG WEST 2500
13 0073 0672 
QLD Branches
Brisbane
PO Box 12532 GEORGE STREET 4003
13 0083 1834 
Sunshine Coast
GPO Box 1686 SUNSHINE PLAZA 4558
13 0088 7183 
VIC Branches
Bellarine
Shop 1 Gallop House, 15 Hancock Street DRYSDALE 3222
03 5251 5200 
Geelong
Shop 1 Gallop House, 15 Hancock Street DRYSDALE 3222
03 5251 5200 
Waurn Ponds
Shop 1 Gallop House, 15 Hancock Street DRYSDALE 3222
03 5251 5200 

A dedicated, professional and quality team will provide their specialist and personalised advice for your entire home lending needs 7 days of the week. The team has over 30 years experience and adheres to strict set of business practices, standards and ethical behaviour. Their diverse finance related customer service background means a high level of customer service is second nature and always aim to achieve a great result. For life’s big decisions our experience, skills, knowledge can deliver the very best in achieving your financial goals and success.

Lending Services
02 8116 1020 
Mon - Fri8:00 AM - 8:00 PM
Saturday9:00 AM - 4:00 PM
Sunday10:00 AM - 4:00 PM
Customer Service
02 8116 1010
Mon - Fri8:30 AM - 7:00 PM
Saturday9:00 AM - 1:00 PM

For any urgent matters, please email operations@mortgagehouse.com.au OR contact Mortgage House support team on 02 8116 1020.

Amelia Connor
Lending Officer
02 8116 1016
Brijesh Mehta
Senior Lending Specialist
0433 199 301
02 8116 1031
Chris Monaghan
Lending Specialist
02 8116 1047
Jenny Huang
Senior Lending Specialist - Team Leader
0435 680 050
02 8116 1054
Jimmy Jain
Senior Lending Specialist - Team Leader
02 8116 1017
John Davis
Lending Specialist
0406 978 851
02 8116 1046
Kameron Gutierrez
Lending Officer
02 8116 1034
Kevin Paredes
Senior Lending Specialist
0423 466 462
02 8116 1035
Luke Tran
Lending Officer
02 8116 1067
Mevan Fernando
Lending Officer
02 8116 1012
Paras Jones
Senior Lending Specialist
02 8116 1058
Pierre Bezuidenhout
Lending Specialist
02 8116 1011
Vibha Prasad
Senior Lending Specialist
02 8116 1048
Warren Stafford
Senior Lending Specialist - Team Leader
02 8116 1050
Zani Svircev
Lending Specialist
02 8116 1051
Mortgage Customer Feedback

At Mortgage House we believe that it is essential for our customers to be able to provide feedback and be given the opportunity to voice any concerns in order for us to respond appropriately to any complaints or disputes.

We also value your feedback on what we do well and as such also seek compliments when they are due.

We and our Branch Network are members of the Mortgage & Finance Association of Australia (MFAA) and as such we are also subject to the requirement to have in place an Internal Dispute Resolution (IDR) procedure.

Please email your feedback to feedback@mortgagehouse.com.au

Receiving Compliments or Complaints

You can lodge compliments or complaints by contacting our Customer Relations Team:

Telephone – 02 8116 1010
Facsimile – 02 8116 1099
E-mail – customerservice@mortgagehouse.com.au
Post – PO Box 1962 North Sydney 2059

Dispute Resolution

In the event that your experience is anything less than exceptional and you require assistance in resolving a matter, we invite you to meet directly with Senior Management to ensure a prompt and favourable outcome. We encourage a face to face meeting, over coffee, to provide you a personalised service with key decision-makers within the organisation.

Alternatively, you may send written details of your matter and we will contact upon delivery of the letter to confirm we have received it and to provide a timeframe to have the matter resolved.

In all cases, we will keep you updated throughout the process and work with you to resolve the matter in a timely fashion.

Unsubscribe from Marketing Information

If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our offices by telephoning (02) 8116 1010 or by writing to us at unsubscribe@mortgagehouse.com.au. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

Our External Disput Resolution Scheme

If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme.

Our external dispute resolution provider is CIO (Credit & Investments Ombudsmen) Phone 1800 138 422, www.cio.com.au

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.