“Amazing Service”

Before using Mortgage House, we tried another broker who made us feel like we weren't important enough for him to bother dealing with properly, and we always felt like we weren't getting the whole story. Jenny from Mortgage House was completely different. From the very beginning she kept us in the loop of everything that was happening, and always made sure she got back to us in a timely manner. Being completely new to this whole process she answered all questions we had and never made us feel like we were asking a dumb question. I don't think we would have been able to buy our first property without Jenny or Mortgage House. Thanks for everything!

Christine & Katie Rating: 5/5
“Helped make a difficult task stress free by guiding us in each step”

Cannot recommend Michael Richardson from the Sutherland branch enough - he assisted us through the transition of refinancing a mortgage every step of the way. He was always available to talk through the options & guided us wherever he could with the documentation requirements. He visited our house after hours to accommodate us getting through what would normally have been an onerous task for 2 busy working parents trying to save some money on their home loan.

Louise R Rating: 5/5
“Very Satisfied Customer”

I refinanced and the process couldn't have gone more smoothly, great communication throughout the process made it stress free. All staff very professional and made jargon easy to understand. Not to mention a great highly competitive variable rate that the other lenders couldn't match. Have already highly recommended to friends.

Charlie Rating: 5/5
“Best Service”

Mortgage House were very helpful. I was extremely nervous about the process of refinancing however, Brij, my consultant made everything easy for me and was really supportive throughout the whole process. The process was also very quick. I would highly recommend Mortgage House.

Mel Rating: 5/5
“Great Service”

In the process of starting to build our new house we were let down by our bank (who we have been with for over 15 years, and already paid off 3 mortgages with them already i might add) after endless stuffing around and inaccurate information later we decided to look elsewhere for finance and thats when we found Queenie from Mortgage House. All questions were answered promptly and loan documents were prepared in record time. Can't thank her enough for organising our loan for us.

Lisa Rating: 5/5
“Mortgage House Really Do Care”

Hi There, Firstly let me say if it was not for Mortgage House we would certainly NOT own our first home at this present time. Not being the easiest client to meet the financial lending criteria, Ken from day one took me and my wife by the hand so to speak, with the upmost respect and dignity set a criteria to a pathway to success if you like, to owning our own home. Even when stumbling at times Ken had the foresight to persevere. He simply saw a family that deserved some good. Ken and Mortgage House sure, they have a business to run but they also change lives. They have changed ours.........forever. Ken words are truly insufficient. Thank you a million times.

Nick V Rating: 5/5
“Beyond Excellent”

Thanks Jason Seeto for your excellent customer service and support during my Homeloan application! Definitely recommend you for always going above and beyond expectations and being so easy to deal with. Explaining processes and fine lines in detail, ensuring that all information is understood before signing/proceeding. Thanks heaps and look forward to working with you again in future!

Linda Rating: 5/5
“Refinancing was so Easy”

Jenny from Mortgage House was so helpful and professional, I was impressed with the short amount of time it took to refinance my loan, will definitely be recommending Mortgage House to my friends.

Allan Rating: 5/5
“Professional & Savvy Problem-Solving”

Queenie Kwong guided us through the twists and turns of getting a successful loan application through. A challenging case that she took on confidently. Queenie advised us and kept us in the loop with where things were at, without us having to chase her. We made it in the nick of time! Thankyou so much, Queenie! Her knowledge, experience and professional yet personable manner were so reassuring at a stressful time. She knows how the system works and makes good suggestions of how each party along the chain perceives things and what they look for. Highly recommended.

Viv Rating: 5/5
“Outstanding”

Having been a disgruntled bank customer for many years - I finally made the decision to switch, my only regret is I should have done it years ago. The process to refinance was easy to follow - my lending officer (Kevin Paredes) did an outstanding job, he was clear and concise and was readily available when required. I have already recommended MH to my family and friends & will continue to do so moving forward.

Sam Rating: 5/5
“Fantastic Customer Service”

We would like to take this opportunity in thanking Timothy Joyce and the other staff at Mortgage House, North Sydney. We have been MH customers for 15 years. Recently we purchased an investment property and Timothy assisted us in every way possible. He proved to be a very hard working and professional lending officer, going above and beyond to solve any issues that arose. He was helpful and on the ball. It was an absolute pleasure in dealing with Timothy and we would highly recommend him to anyone seeking a mortgage.

Frank & Anna Rating: 5/5
“Helpful & Quick Turn Around Mortgage Home Loans!”

Pierre from Mortgage House and the Mortgage House team are awesome in assisting with getting my loans across the line. They were very responsive with emails in a very short amount of time. I would highly recommend using them to buy your property! :)

Alexi Rating: 5/5
“Wouldn’t go Anywhere Else”

We have always used Mortgage House for our Home Loans and I would never want to look elsewhere. They are always available, no matter how many times you contact them. They are patient, friendly and professional. Not to mention they offer amazing loans! To sum it up in two words, my experience with Mortgage House is "too easy".

Megan Rating: 5/5
“Exceeded Expectations”

I was very impressed with the ease and professionalism of the whole process. From my initial phone call through to settlement, the process was seamless, simple and very easy. I was constantly kept up to date with what was happening and any queries I had were resolved and answered quickly (sometimes very late at night and over the weekend which is service above and beyond what I would expect and certainly not what you get from the big banks). We have had mortgages with UBank, NAB, CBA and Westpac in the past and Mortgage House was by far the easiest and friendliest to deal with. They offered the most competitive rates and had the smoothest process. The online access is very basic, however, it has all the features that are needed. We are extremely happy with the end result and have found Mortgage House to be very professional.

Pamela T Rating: 5/5
“Mortgage House Changed my Life”

Today my refinancing with Mortgage House settled. From the first phone call to inquire about refinancing and combining all of my debt until today Brijesh made every single thing easy. Mortgage House were able to help me where no other lender would. As a small business owner many of the bigger lenders make everything really difficult. I would recommend Mortgage House to everyone. Thank you so much for the great service and help with any questions I had and making this entire process stress free.

Joanne Stoneman Rating: 5/5
“Excellent product and customer service at Mortgage House”

Simply excellent product and customer service at Mortgage House. We just bought our first home and Mortgage House helped us with every step in the process to make everything easy and convenient. Especially the consultant Brijesh Mehta was very professional and always available to help with each process and always willing to provide best option possible for us. I would definitely recommend Mortgage House to my friends and family.

Jay Rating: 5/5
“Professionalism, Responsive and Supportive”

Warren Stafford and his team were superb! Professionalism, responsive and supportive. Refinancing of the loan was handled incredibly great, hassle free, well explained and availability to help you even after working hours. We are truly grateful for the guidance Warren had provided to us. This is our first time to do business with Mortgage House, and with Warren navigating us on the process- the experience was stress-free and easy.

M Reyes Rating: 5/5
“Lyn was exceptionally helpful and on the ball”

Lyn acted with ninja like reflexes and a best friend attitude! She took control of my mortgage re-finance to a far far better deal and I really had very little to worry about. Rockstar!

Skinner Rating: 5/5
“1st Class Service”

Jenny from Mortgage House in North Sydney has set a new standard for customer service in this country. Exceptionally helpful, followed up on everything in a timely fashion and got my loan over the line with a fraction of the run around that I normally receive from the bank. I will be transferring all my loans to Mortgage House with Jenny's assistance. Well done!

Andrew D Rating: 5/5
“Awesome Service”

Tom from Mortgage House Chatswood and the Mortgage House team are awesome in assisting with getting my loans across the line. They have magical touches that impress me. I highly recommend using the service of Tom at Mortgage House Chatswood for all your financial needs.

Alex Haddad Rating: 5/5
“Got a Refinancing Loan When No Other Bank Would Lend The Amount I Needed”

I was getting desperate to get a loan to buy out my ex, with time being critical, I needed a certain amount that no other bank would lend me. George bent over backwards to get the loan approved, kept in touch to let me know how all was progressing. I found him to be professional, helpful and likable. Thank you Mortgage House and George for my loan.

Sheb Rating: 5/5
“Unbeatable Service and a Great Rate Too”

From the first phone call we made to MH, it was clear they ARE NOT like the banks. Jennny Huang is by far the most professional and thorough person I've ever dealt with in twenty plus years of taking out loans. At first we were attracted by the competitive rate, but beyond that, the service that Jenny provides leave the banks for dead. 10 /10 for great service, knowledge and advice.

David Rating: 5/5
“Persistance Pays”

A big thank you to Sharon McAlister, who looked after us very professionally from the get go. We had interesting circumstances and Sharon was very careful with the detail. She communicated effectively and involved senior management, where required. This re-finance was very important to my wife and I, so we're very grateful for the hard work done by Sharon and the team at Mortgage House in getting it all over the line smoothly.

Nicol M Rating: 5/5
“Friendly, Professional and Efficient”

Mae Ann was exceptional! Nothing was too hard for her (even my annoying questions). She was friendly, efficient and always got back to me when she said she would and would always follow up with a call or email. My loan was approved quickly and everything ran smoothly. This is my 5th mortgage and I am completely satisfied with the service I received from Mae Ann. I highly recommend Mortgage House.

Lynlee Rating: 5/5
“How easy was that!”

I didn't want to change home loan because of the loops banks make you jump through. I had previously contacted one of the "award winning lenders" and there service was shocking. No follow up, it was like it was a hassle for them. One morning I called Mortgage House and got Jenny Hung on the phone who just took the rains and made it so easy. Not only was it easy but the savings are huge. My ONLY REGRET not contacting Mortgage House sooner. Thanks Mortgage House, I'm off on holiday with my savings!

Gavin Rating: 5/5
“Exceptional Customer Service”

My refinancing with Mortgage House settled today. It was a great pleasure to deal with Amelia Connors, she was exceptional, her professionalism is top class, from the first phone call to inquire about refinancing and consolidated all of my debt, she made every single thing so easy. Mortgage House were able to help me where no other lender would. I am completely satisfied with the service I received from Amelia and thank you so much to Mortgage House. I would highly recommend them to anyone.

Tho 5/5
“Purchase of my First Home: Excellent Customer Service and Professionalism”

My Mortgage House Loan was settled on 31 March 2017. I want to personally thank Jimmy Jain (Sydney) for his exceptional professionalism, dedication and due diligence throughout the entire settlement process. Although I was based in another state, he was always contactable and responded to all my emails and phone calls very promptly. As a first home buyer, I had been liaising with Jimmy over the past 3 years and he has been extremely supportive and patient. I am extremely happy with the level of support and service I received from Jimmy Jain and his team (including the front desk) and would highly recommend them to anyone.

AVG 5/5
“First Rate Service”

Excellent service from start to settlement. Nothing was too much trouble and response times were extremely prompt. A big thank you to my lending specialist Kristie for a job extremely well done. Would recommend her and Mortgage House to anyone.
Thanks again,
Andy

Andy 5/5
“Excellent Service Throughout the Process!”

Jenny Huang was recommended to us by a friend who speaks highly of Jenny and the savings (lower interest rates) she’s making since switching to Mortgage House. We decided to follow suit and we refinanced our loans (from one of the major banks) to Mortgage House recently. We initially thought it would be difficult and stressful. Jenny made the whole process easier from completing the loan application to settlement and her response time is very prompt…not to mention the savings we’re getting. She is knowledgeable in her field and takes time to talk to you. I have already recommended Jenny and MH to family and friends.

Marilou 5/5
“Outstanding Service & Knowledge – Ask for Kevin Paredes”

I was recommended to go through Mortgage House to get a bank loan for my first home as I was unsuccessful with another broker a few months before. I was also recommended to use a broker there named Kevin Paredes.

Kevin was absolutely outstanding from the start of the process right through to final settlement. He has great knowledge and insight in this field and was able to sort everything out for me in a very short timeframe. One thing that I liked through the loan process was that I only heard from Kevin if he needed something that was missing - the rest of the loan approval process was just ticking away quietly in the background until one day I got notification that my loan was all approved. I was very pleased to be dealing with professionals who had their own systems in place.

Also, another general positive for me was the email communication between Mortgage House and myself which was excellent. Everything was clearly documented and emailed over with updates on my file being included so I could always track the progress. I am busy with my own work so to have this clear communication was of great benefit to me when checking emails after hours. I highly recommend you ask for Kevin Paredes.

Matt Mansfield 5/5
Fantastic Service

After exhausting nearly all avenues to refinance many debts, I was about to give up, when I decided to try Mortgage House. They guided & helped me save $2,000 per month by switching my consolidation debt over with them.
Ask for Jenny Huang - Very knowledgeable & helpful.

Refinancer 5/5
Excellent service

Luke Nguyen offering best service. I got settlement of home loan in couple of days. It is quick and easy process. Highly recommended.

Hieu Vu 5/5
Mortgage House Helped Change Our Lives

Mevan at Mortgage House helped us out with our financial situation and we couldn't be happier. We had already been to our bank who wouldn't help us but Mortage House were able to get us out of our very tricky situation. The process was very easy, although it did take some time which I believe was due to the many elements of the loan. I would highly recommend using them and ask for Mevan, he was excellent and genuinely wanted to help us. Thank you for changing our lives.

Rachel G. 5/5
Saved money with MH

I was very happy with Brij and Mortgage House during my home refinancing. He quickly answered my questions and provided updates. MH’s rate was 0.53% lower than my bank’s. It was smooth going except for my old bank’s lack of customer service. Do your refinancing sums first – the combined exit/setup fees ate up my first yr’s savings (as my loan was not big). I am still glad I refinanced. The MH disbursement list (ask for it at the end) showed the NSW govt mortgage discharge and (re-)register fees; I suspect my old bank whacked me for the same govt mortgage discharge fee (they did not give me a breakup of their exit fee). I would recommend Brij at MH.

Greg 5/5
Service was above and beyond our expectations

Zani at Mortgage House was fantastic, he was always prompt with our emails and phone calls, due to two unexpected and unknown issues on our refinance side we were always given all the information to help us finally get settlement. We would highly recommend Zani at Mortgage House to all our friends and family and to anyone that is looking for a loan or refinance and would use Zani at Mortgage House for any of our future needs. Zani went above and beyond our expectations.

John and Rhonda B 5/5