Before using Mortgage House, we tried another broker who made us feel like we weren't important enough for him to bother dealing with properly, and we always felt like we weren't getting the whole story. Jenny from Mortgage House was completely different. From the very beginning she kept us in the loop of everything that was happening, and always made sure she got back to us in a timely manner. Being completely new to this whole process she answered all questions we had and never made us feel like we were asking a dumb question. I don't think we would have been able to buy our first property without Jenny or Mortgage House. Thanks for everything!Christine & Katie Rating: 5/5
Cannot recommend Michael Richardson from the Sutherland branch enough - he assisted us through the transition of refinancing a mortgage every step of the way. He was always available to talk through the options & guided us wherever he could with the documentation requirements. He visited our house after hours to accommodate us getting through what would normally have been an onerous task for 2 busy working parents trying to save some money on their home loan.Louise R Rating: 5/5
I refinanced and the process couldn't have gone more smoothly, great communication throughout the process made it stress free. All staff very professional and made jargon easy to understand. Not to mention a great highly competitive variable rate that the other lenders couldn't match. Have already highly recommended to friends.
Mortgage House were very helpful. I was extremely nervous about the process of refinancing however, Brij, my consultant made everything easy for me and was really supportive throughout the whole process. The process was also very quick. I would highly recommend Mortgage House.Mel Rating: 5/5
In the process of starting to build our new house we were let down by our bank (who we have been with for over 15 years, and already paid off 3 mortgages with them already i might add) after endless stuffing around and inaccurate information later we decided to look elsewhere for finance and thats when we found Queenie from Mortgage House. All questions were answered promptly and loan documents were prepared in record time. Can't thank her enough for organising our loan for us.Lisa Rating: 5/5
Hi There, Firstly let me say if it was not for Mortgage House we would certainly NOT own our first home at this present time. Not being the easiest client to meet the financial lending criteria, Ken from day one took me and my wife by the hand so to speak, with the upmost respect and dignity set a criteria to a pathway to success if you like, to owning our own home. Even when stumbling at times Ken had the foresight to persevere. He simply saw a family that deserved some good. Ken and Mortgage House sure, they have a business to run but they also change lives. They have changed ours.........forever. Ken words are truly insufficient. Thank you a million times.Nick V Rating: 5/5
Thanks Jason Seeto for your excellent customer service and support during my Homeloan application! Definitely recommend you for always going above and beyond expectations and being so easy to deal with. Explaining processes and fine lines in detail, ensuring that all information is understood before signing/proceeding. Thanks heaps and look forward to working with you again in future!Linda Rating: 5/5
Jenny from Mortgage House was so helpful and professional, I was impressed with the short amount of time it took to refinance my loan, will definitely be recommending Mortgage House to my friends.
Queenie Kwong guided us through the twists and turns of getting a successful loan application through. A challenging case that she took on confidently. Queenie advised us and kept us in the loop with where things were at, without us having to chase her. We made it in the nick of time! Thankyou so much, Queenie! Her knowledge, experience and professional yet personable manner were so reassuring at a stressful time. She knows how the system works and makes good suggestions of how each party along the chain perceives things and what they look for. Highly recommended.Viv Rating: 5/5
Having been a disgruntled bank customer for many years - I finally made the decision to switch, my only regret is I should have done it years ago. The process to refinance was easy to follow - my lending officer (Kevin Paredes) did an outstanding job, he was clear and concise and was readily available when required. I have already recommended MH to my family and friends & will continue to do so moving forward.Sam Rating: 5/5
We would like to take this opportunity in thanking Timothy Joyce and the other staff at Mortgage House, North Sydney. We have been MH customers for 15 years. Recently we purchased an investment property and Timothy assisted us in every way possible. He proved to be a very hard working and professional lending officer, going above and beyond to solve any issues that arose. He was helpful and on the ball. It was an absolute pleasure in dealing with Timothy and we would highly recommend him to anyone seeking a mortgage.Frank & Anna Rating: 5/5
Pierre from Mortgage House and the Mortgage House team are awesome in assisting with getting my loans across the line. They were very responsive with emails in a very short amount of time. I would highly recommend using them to buy your property! :)Alexi Rating: 5/5
We have always used Mortgage House for our Home Loans and I would never want to look elsewhere. They are always available, no matter how many times you contact them. They are patient, friendly and professional. Not to mention they offer amazing loans! To sum it up in two words, my experience with Mortgage House is "too easy".Megan Rating: 5/5
I was very impressed with the ease and professionalism of the whole process. From my initial phone call through to settlement, the process was seamless, simple and very easy. I was constantly kept up to date with what was happening and any queries I had were resolved and answered quickly (sometimes very late at night and over the weekend which is service above and beyond what I would expect and certainly not what you get from the big banks). We have had mortgages with UBank, NAB, CBA and Westpac in the past and Mortgage House was by far the easiest and friendliest to deal with. They offered the most competitive rates and had the smoothest process. The online access is very basic, however, it has all the features that are needed. We are extremely happy with the end result and have found Mortgage House to be very professional.Pamela T Rating: 5/5
Today my refinancing with Mortgage House settled. From the first phone call to inquire about refinancing and combining all of my debt until today Brijesh made every single thing easy. Mortgage House were able to help me where no other lender would. As a small business owner many of the bigger lenders make everything really difficult. I would recommend Mortgage House to everyone. Thank you so much for the great service and help with any questions I had and making this entire process stress free.Joanne Stoneman Rating: 5/5
Simply excellent product and customer service at Mortgage House. We just bought our first home and Mortgage House helped us with every step in the process to make everything easy and convenient. Especially the consultant Brijesh Mehta was very professional and always available to help with each process and always willing to provide best option possible for us. I would definitely recommend Mortgage House to my friends and family.
Warren Stafford and his team were superb! Professionalism, responsive and supportive. Refinancing of the loan was handled incredibly great, hassle free, well explained and availability to help you even after working hours. We are truly grateful for the guidance Warren had provided to us. This is our first time to do business with Mortgage House, and with Warren navigating us on the process- the experience was stress-free and easy.M Reyes Rating: 5/5
Lyn acted with ninja like reflexes and a best friend attitude! She took control of my mortgage re-finance to a far far better deal and I really had very little to worry about. Rockstar!Skinner Rating: 5/5
Jenny from Mortgage House in North Sydney has set a new standard for customer service in this country. Exceptionally helpful, followed up on everything in a timely fashion and got my loan over the line with a fraction of the run around that I normally receive from the bank. I will be transferring all my loans to Mortgage House with Jenny's assistance. Well done!Andrew D Rating: 5/5
Tom from Mortgage House Chatswood and the Mortgage House team are awesome in assisting with getting my loans across the line. They have magical touches that impress me. I highly recommend using the service of Tom at Mortgage House Chatswood for all your financial needs.
I was getting desperate to get a loan to buy out my ex, with time being critical, I needed a certain amount that no other bank would lend me. George bent over backwards to get the loan approved, kept in touch to let me know how all was progressing. I found him to be professional, helpful and likable. Thank you Mortgage House and George for my loan.
From the first phone call we made to MH, it was clear they ARE NOT like the banks. Jennny Huang is by far the most professional and thorough person I've ever dealt with in twenty plus years of taking out loans. At first we were attracted by the competitive rate, but beyond that, the service that Jenny provides leave the banks for dead. 10 /10 for great service, knowledge and advice.David Rating: 5/5
A big thank you to Sharon McAlister, who looked after us very professionally from the get go. We had interesting circumstances and Sharon was very careful with the detail. She communicated effectively and involved senior management, where required. This re-finance was very important to my wife and I, so we're very grateful for the hard work done by Sharon and the team at Mortgage House in getting it all over the line smoothly.
Mae Ann was exceptional! Nothing was too hard for her (even my annoying questions). She was friendly, efficient and always got back to me when she said she would and would always follow up with a call or email. My loan was approved quickly and everything ran smoothly. This is my 5th mortgage and I am completely satisfied with the service I received from Mae Ann. I highly recommend Mortgage House.Lynlee Rating: 5/5
I didn't want to change home loan because of the loops banks make you jump through. I had previously contacted one of the "award winning lenders" and there service was shocking. No follow up, it was like it was a hassle for them. One morning I called Mortgage House and got Jenny Hung on the phone who just took the rains and made it so easy. Not only was it easy but the savings are huge. My ONLY REGRET not contacting Mortgage House sooner. Thanks Mortgage House, I'm off on holiday with my savings!Gavin Rating: 5/5
My refinancing with Mortgage House settled today. It was a great pleasure to deal with Amelia Connors, she was exceptional, her professionalism is top class, from the first phone call to inquire about refinancing and consolidated all of my debt, she made every single thing so easy. Mortgage House were able to help me where no other lender would. I am completely satisfied with the service I received from Amelia and thank you so much to Mortgage House. I would highly recommend them to anyone.Tho 5/5
My Mortgage House Loan was settled on 31 March 2017. I want to personally thank Jimmy Jain (Sydney) for his exceptional professionalism, dedication and due diligence throughout the entire settlement process. Although I was based in another state, he was always contactable and responded to all my emails and phone calls very promptly. As a first home buyer, I had been liaising with Jimmy over the past 3 years and he has been extremely supportive and patient. I am extremely happy with the level of support and service I received from Jimmy Jain and his team (including the front desk) and would highly recommend them to anyone.AVG 5/5
Excellent service from start to settlement. Nothing was too much trouble and response times were extremely prompt. A big thank you to my lending specialist Kristie for a job extremely well done. Would recommend her and Mortgage House to anyone.
Jenny Huang was recommended to us by a friend who speaks highly of Jenny and the savings (lower interest rates) she’s making since switching to Mortgage House. We decided to follow suit and we refinanced our loans (from one of the major banks) to Mortgage House recently. We initially thought it would be difficult and stressful. Jenny made the whole process easier from completing the loan application to settlement and her response time is very prompt…not to mention the savings we’re getting. She is knowledgeable in her field and takes time to talk to you. I have already recommended Jenny and MH to family and friends.Marilou 5/5
I was recommended to go through Mortgage House to get a bank loan for my first home as I was unsuccessful with another broker a few months before. I was also recommended to use a broker there named Kevin Paredes.
Kevin was absolutely outstanding from the start of the process right through to final settlement. He has great knowledge and insight in this field and was able to sort everything out for me in a very short timeframe. One thing that I liked through the loan process was that I only heard from Kevin if he needed something that was missing - the rest of the loan approval process was just ticking away quietly in the background until one day I got notification that my loan was all approved. I was very pleased to be dealing with professionals who had their own systems in place.
Also, another general positive for me was the email communication between Mortgage House and myself which was excellent. Everything was clearly documented and emailed over with updates on my file being included so I could always track the progress. I am busy with my own work so to have this clear communication was of great benefit to me when checking emails after hours. I highly recommend you ask for Kevin Paredes.
After exhausting nearly all avenues to refinance many debts, I was about to give up, when I decided to try Mortgage House. They guided & helped me save $2,000 per month by switching my consolidation debt over with them.
Ask for Jenny Huang - Very knowledgeable & helpful.
Luke Nguyen offering best service. I got settlement of home loan in couple of days. It is quick and easy process. Highly recommended.Hieu Vu 5/5
Mevan at Mortgage House helped us out with our financial situation and we couldn't be happier. We had already been to our bank who wouldn't help us but Mortage House were able to get us out of our very tricky situation. The process was very easy, although it did take some time which I believe was due to the many elements of the loan. I would highly recommend using them and ask for Mevan, he was excellent and genuinely wanted to help us. Thank you for changing our lives.Rachel G. 5/5
I was very happy with Brij and Mortgage House during my home refinancing. He quickly answered my questions and provided updates. MH’s rate was 0.53% lower than my bank’s. It was smooth going except for my old bank’s lack of customer service. Do your refinancing sums first – the combined exit/setup fees ate up my first yr’s savings (as my loan was not big). I am still glad I refinanced. The MH disbursement list (ask for it at the end) showed the NSW govt mortgage discharge and (re-)register fees; I suspect my old bank whacked me for the same govt mortgage discharge fee (they did not give me a breakup of their exit fee). I would recommend Brij at MH.Greg 5/5
Zani at Mortgage House was fantastic, he was always prompt with our emails and phone calls, due to two unexpected and unknown issues on our refinance side we were always given all the information to help us finally get settlement. We would highly recommend Zani at Mortgage House to all our friends and family and to anyone that is looking for a loan or refinance and would use Zani at Mortgage House for any of our future needs. Zani went above and beyond our expectations.John and Rhonda B 5/5
Three years ago, when my wife and I were looking to purchase back in the Sydney market, my own bank put it all in the too hard basket. Not Mortgage House. Ken Sayer CEO, took personal interest in my circumstances, He backed us when no one else would assist and I have not looked back ever since. He gave very sound advice, assisted us with some great financial goals and today I could not be more happier.
We are now refinancing three years on, again Ken personally involves himself with the assistance of Mae Ann and has ensured great service and the best possible interest rates available.
Anyone requiring any sort of loan, financial advice etc, look no further than Mortgage House!!!
Thank you again ken, Mae Ann.
Excellent choice for mortgage broker. When there were issues close to settlement, Jenny at Mortgage House worked extremely hard to ensure settlement was able to happen. Easily contactable team which is part of the reason why I went with them to begin with. Highly recommended.Mawson 4/5
The refinancing was a very easy process with very polite and knowledgeable staff who helped me every step of the way. Thank you Mevan FernandoAaron 4/5
Just moved across to Mortgage House for my home loan. I dealt with Zani and he was extremely helpful as my refinancing wasn't straight forward. He went above and beyond to assist with everything. I highly recommend Mortgage House.Alex 5/5
Excellent service, they guided me through every step, kept me up to date with phone calls and email, answered every question promptly, customer service is second to none, recommend Mortgage House to anyone who wants to remortgage their home loan.Humaniac 5/5
We were very lucky to have Mevan take care of our loan application. He made the whole process easy and not stressful. I would highly recommend anyone looking for a mortgage to use Mortgage House.Steve Mc 5/5
I have never received the level of personal service that Ken and the team at Mortgage House have provided. I think this is what people are talking about when they use the term "old fashioned service". Mortgage house have gone above and beyond in helping me refinance my home loan, along with offering a far better interest rate on my loan than my previous bank. I made the move from one of the big 4 and wish I had done so earlier - I would (and do) recommend these guys to anyone.Daniel W 5/5
Paras and her team were extremely helpful and went above and beyond to assist us to get the finance in place when our own bank of 15 years was not interested. The level of professionalism was second to none and the level of service gave the illusion that we were the only customer being dealt with as they were always contactable and happy to provide reassurance all the way through the process. Our extreme gratitude to Paras and the team as without their efforts I am sure the deal on our dream home would have fallen through.
Thank you guys,
Paul and Christina Watson and family.
From start to finish Mortgage House customer service was on point. Any questions I had for J.H were answered immediately. She was very professional and very supportive/helpful through the whole process. Can't thank her and the team enough for the smooth transition to becoming a home owner.Jack R 5/5
Cannot recommend more highly. Although it has taken some time - mostly my end holding things up getting documents etc. settlement today. THANK YOU Ken and team for your patience with me. Your regular phone contact just to keep me in the loop and on track reassured me every step of the way. Such a relief to now be able to see my way out of a financial mess and back on track again. The banks didn't want to know me but your understanding and faith in single parents who cannot usually get finance through banks will be honoured. I will certainly be recommending you to friends and family. THANKS again.Lynne G 5/5
I was very appreciative of the service that my lending specialist Zani provided. Amazing job.
Zani helped provide a great refinancing/consolidation solution to help settle a property buyout from an ex partner. Across the entire process, the support and service was very professional and helpful.
I am very grateful for the service. Shall you also be seeking a refinance solution to your change of situation I would definitely recommend you contact Mortgage House.
As both myself and my husband are self-employed, we didn't tick all the boxes with the banks. However Carolyn Manaloto never gave up on us and found the way to finance our first home. Carol always replied in a split second on any question (I wonder if she ever sleeps), guided us on the path. She was very supportive and professional. We'll definitely come back to her with the next one too.Andrea 5/5
I turned to Mortgage House for refinance of my home loan after my bank failed to help lower my interest rate. I had been with them for years and they wouldn't budge.
Mortgage House Customer Service was excellent, communication was almost instant. I had Vibha as my contact and she helped me through the whole process. I managed to have all my loans consolidated which in turn lowered my overall monthly repayments. This helped me save more money and I'm still currently talking to Vibha whose helping me with a loan for a new car. It's so easy, exactly how it should be! Thankyou Mortgage house....
Jimmy has been very helpful since day 1, guiding us through in trying to help us save a lot of money by refinancing our home loan. Customer service was excellent. A massive thank you to all the staff and looking forward for another project in the next couple of months. I will surely recommend MH to all my friends.Lore 5/5
A big thanks to Pierre for guiding us in the right direction, after calculations re-Mortgage House rates compared to our bank we can now retire at least 5 years earlier than planned and when you are on the wrong side of 60 that is wonderful news. (Actually I am not 60 yet but very soon will be) scary to think of having to work till 70++ but now will be retired and enjoying life. Thank you Mortgage House, Pierre especially and all the other helpful people we had contact with.Rosie 5/5
Aside from having the competitive rates, Mortgage house were so easy to deal with. John took care of everything for us, and has never let us down since we have been with them. The redraw facility is so helpful and has helped us save for our renovations. I highly recommend!Andy 5/5
Kevin and the team at Mortgage house do exactly what their marketing and ads say. The best rates, with the least hassle all done online if you need to. Once things are done which takes no time at all, the Loan Pal website is easy to use and gives you the info you need without having to trawl through reams of info. I cannot recommend Mortgage House enough.Graeme. K 5/5
Paras and the team at Mortgage House were amazing from the first phone call. They offer very competitive rates and Paras held my hand and kept me up to date throughout the entire process. I can not recommend them enough.Johanna 5/5
We chose Mortgage House because it offered the lowest interest rate for the type of loan we were after, but we were delighted by the service offered during the application process. Our Lending Officer Amelia, was always efficient, knowledgeable and friendly. We would definitely recommend Mortgage House to our friends.Geoff J. 5/5
I was recommended to my local Mortgage House branch through friends and I must say, I was not disappointed! Lyndon's advice and communication throughout the whole process of buying a house was excellent. As a first time buyer, I wasn't up with the lingo and jargon used - Lyndon easily explained all I needed to know and gave me sound advice on what was required. He also recommended other professionals who were equally easy to work with. I would highly recommend Lyndon - he is professional, an excellent communicator, friendly and courteous. I was very satisfied and wouldn't hesitate to return in future.Amanda B 5/5
Really nice service and very low rates for refinancing my home, they were friendly, easily reachable over the phone, very professional and straight forward in all their dealings, Mevan was very efficient and would always call to give you updates, I would recommend him anytime. A huge thank you to the Mortgage House family.OLA 5/5
We are used to being treated like just another number by the financial institutes we are forced to deal with on a daily basis. My experience with Mortgage House has been exactly the opposite. From my first meeting there I felt like I was being treated like a valued customer, and even more importantly, that they cared about helping my family achieve what we thought was unattainable - owning our first home. We are hugely grateful for their help.S. Higgins 5/5
Great customer service and excellent communication. We were kept up-to-date right throughout the process. Made the entire process of organising my mortgage painless, and gave us an excellent deal as well. We would recommend Mortgage House to all our friends. Mevan was extremely professional and has outstanding customer service skills, we would recommend him to all. Thank you for all your effort.Ash 5/5
Great service provided by Pierre. Very patient, attention to the details, caring, very knowledgable. Great customer service over all. Definitely recommend him to others.Judy 5/5
Thank you Zani, your quick response to my initial enquiry was testament to your service vibration and then you had the arduous task of keeping me on track and supporting me to complete the forms, very patient and always professional. There was always a strong can do attitude and after it was all over, I thought that wasn't that hard because you made it so easy.Joan 5/5
Absolutely fantastic customer service provided by Pierre at Mortgage House. His professionalism is second to none as is his knowledge of the mortgage market. He was always willing to provide his expertise and guidance and would always call back promptly whenever he wasn't able to take any of my calls. Businesses are only as good as their people and Pierre is a major credit to Mortgage House. Highly recommended!!!!!Stef 5/5
I sought finance from a number of 'brokers'. Paras at Mortgage House was by far the best. She understood the market, financing, timing, all issues and was fast and efficient. Love your work Paras and thank you again for your professionalism.MikePan 5/5
Absolutely great customer service and advice from Pierre at Mortgage House. He was very helpful and knowledgeable, and guided me through the whole process. I would Highly recommend Mortgage House !Kamal D 5/5
My husband and I are very grateful to Amelia Connor for her professionalism and excellent customer service skills. She was very efficient; provided us with important information regarding the product, and guided us every step of the way. Amelia was extremely attentive and listened to all our concerns with a great deal of patience. We were always given feedback in a timely manner. It is because of people like her that we will highly recommend Mortgage House to family and friends. It was a very smooth process from beginning to end, thanks to her patience, good rapport and extensive knowledge of the home loan product. She is an asset to your organisation.Maria 5/5
Jenny Huang helped me from the first steps of completing and confirming the application form all the way through to after settlement. Jenny Huang had excellent product knowledge and also kept me up to date every step of the way from valuation stages up to the settlement of the loan.
I found Mortgage House was quick to respond to emails and phone calls.
Really happy and impressed with Jenny's dedication at every stage of my refinance and new loan approval.
Would recommend without any hesitation.
We had sought advice from different brokers to no avail, we were losing hope to even getting through the first stage of purchasing an investment property - until we spoke to Pierre. Pierre saw no task too hard to overcome, he was very proactive and stayed in contact with us throughout the process of our loan. Pierre is professional, knowledgeable and always provided us with guidance. We are definitely looking forward to dealing with him in the near future. Definitely a great Asset to Mortgage House!Minh and Maria 5/5
Zani helped me throughout the whole process. He is friendly, knowledgeable and very quick to reply to questions. I felt he was on my side and would do anything to help. I will definitely recommend Mortgage House.First time buyer 5/5
Very precise with our goals with our first home. Now we're upgrading so going in for seconds! Great work Jenny!!H Tran 5/5
Highly recommend Lyndon from Mortgage House on the Bellarine. He goes the extra mile to get you the most competitive product and makes the process quick and easy for you. I look forward to Refinancing again through Mortgage House in the future.
Paras is a credit to the Mortgage House Team and the processes the team has implemented. It is not often that you change your lender, this is probably due to the unknown and one's own lack of knowledge around loans.
I received weekly calls and follow ups to let me know where we were in the process and what was going to happen next. This certainly eased my mind in that I was making the right decision to refinance.
Paras also educated me about the industry and was able to enlighten me on some issues I have towards banks and the industry in general.
Thank you Paras and the Mortgage House team for a job well done. It is good to see there are companies out there that fully appreciate customer service.
Overall process with Mortgage House was smooth and efficient. Paras was my main contact there and I consider her to be a credit to her organisation. She is highly competent, helpful, knowledgeable, efficient and very organised. Made the process to recent settlement very smooth, even after a drafting error in loan documents from their external solicitors was discovered and resolved in time for settlement. Be sure to ask for Paras! Highly recommended.Satisfied Customer 5/5
I can't recommend Mevan from Mortgage House enough! I recently purchased my first home and was guided through the entire process with the help of Mortgage House and in particular my broker, Mevan.
He was patient with all of my first-time nervous questions about the process, he was logical and provided me with answers quickly. What struck me the most was that without this process, and Mevan's support, this process would have been so much more stressful for a first-time buyer and seeking finance. I felt confident in Mevan's abilities (so quick to process things as well!) and felt really well looked after and very satisfied with my experience and my loan product.
Thank you so much Mevan and Mortgage House!
Megan from Mortgage House has helped with a consolidation mortgage as well as finance for a new vehicle, on both occasions he has been professional, prompt and courteous. He has always done his best to get the best loans possible for my situation. I have recommended him to friends and family.Ant C 5/5
My experience with securing a home loan with Mortgage House has been outstanding. I initially had Jimmy help me, then Brij took over. They were both professional, helpful and answered all my questions promptly. I will have no hesitation in recommending Mortgage House services to friends and colleagues. Thanks again!Mel 5/5
I don't know what I would have done without the guidance, professionalism, tenacity and pure doggedness of Amelia. Mix all of that with a great personality and human touch and she is awesome. Amelia helped work our way through a
refinancing that became more difficult with each day. I would recommend Morgage House and Amelia to anyone who would listen. Thank you Amelia you were an absolute champion.
Mortgage House is the complete package, great service, very good packages for loans of all types and they have a great team of people working for them. I have had Wilson Yuan (Lending Specialist) looking after my re-financing. He has done a great job thought-out this process. I have also had Ken Sayer following up on all aspects of the process.
Settlement has taken place and it was the smoothest process (out of 9 property's brought and sold by me over the years).
Overall very happy with the team.
Jenny from Mortgage house was so helpful. She knew what she was talking about and understood my needs. She was proactive in getting me the loan as fast as she could and there was no going back and forth getting this document and that document.
I would recommend this company to anyone.
Overall process with Mortgage House was smooth and efficient. Paras was my main contact there and I consider her to be a credit to her organisation. I was refinancing from another bank and the rates Mortgage House were offering were among the best I could find and with regular contact from Paras I was kept up to date the whole way through to settlement, even when it was delayed as the other bank was dragging things out to try and keep the business, and not giving out all the correct forms to make the settlement happen.A Cash 5/5
We have refinanced our house with Mortgage House recently and we are now enjoying a fantastic interest rate. They have great packages/products for all types of home loans.
My husband and I are very grateful to Amelia Connor for her professionalism and excellent customer service skills. She was very efficient; provided us important information regarding the product, and guided us every step of the way. Amelia was extremely attentive and listened to all our concerns with a great deal of patience. We were always given feedback in a timely manner. It is because of people like her that we will highly recommend Mortgage House to family and friends. It was a very smooth process from beginning to end, thanks to her patience, good rapport and extensive knowledge of the home loan product. She is an asset to your organisation.
I just did a top up on a prior home loan. Ken Sayer was great, he called me weekly and followed up on everything. We're going back shortly to finance our new house on our recent subdivision.
Be patient the process takes a while but it works!
Thanks again to Ken and the team.
Our experience with Mortgage House was an extremely positive one. Our consultant Zani was very helpful and answered my huge amount of questions and concerns quickly. As a result we are now saving $$$ off our mortgage every month.
Would definitely recommend Mortgage House to everyone.
It isn't every day that my husband and I take on the task of changing Home Loans. We were happy with our current bank but felt we could get a better rate plus we wanted to put together both our "house" loan and our "land" loan as we built close to 2 years ago.
Consolidating these together was something that our current bank didn't make very easy for us or beneficial to do but we wanted this to change for our own ease of management and understanding to pay once amount a fortnight.
Pierre was excellent from start to finish. We both work full time and being able to talk to Pierre at 7:00pm at night or whenever was fantastic. His customer service is wonderful and he keeps everything moving along without being overly pushy.
My husband and I definitely needed someone to keep the ball rolling and to follow us up every now and again because life can get very busy. Yes once the mortgage documents arrive it was a bit scary but we always had help a phone call away when we needed it and now we have 1 tidy and clear loan and a great rate.
Very pleased. Thank you.
Recently refinanced with Mortgage House and it was an absolute pleasure dealing with Zani. Refinanced and settled all within a few weeks, no hassles, minimal paperwork, and Zani was always available and in constant contact for any query I had. His help with filling in paperwork and explaining the process was second to none, it was a pleasure dealing with him.
I would highly recommend Mortgage House and Zani Scircev.
Great rate, great service and a hassle free refinance.
The overall process with Mortgage House was smooth and efficient. Warren Stafford was our main contact and he was very patient and understanding. I was refinancing from another bank and the rates Mortgage House were offering were among the best I could find. There was regular contact from Warren and I was kept up to date the whole way through to settlement. Thanks Warren.Brett 5/5
Congratulations to Pierre and the team at Mortgage House!!! My first (and hopefully only) refinancing experience couldn't have been better. I had been loyal to my previous lender for well over 10 years with various mortgages, mainly for conveniences sake, but the team at Mortgage House, especially Pierre, had a product to offer me that will save me over $125K over the life of the loan. Mortgage House took care of all the discharge forms and associated legal dealings. They kept me fully appraised of the progress of the transaction and were able to answer all the questions I had. A great experience and would highly recommend Mortgage House!Andrew 5/5
I recently refinanced with Mortgage House and it was an absolute pleasure dealing with Zani. He put up with a lengthy process due to my procrastination and was always friendly and helpful. The paperwork was easy as Zani walked us through. I still cannot believe I am paying 1.1% less interest than the bank I stuck with for 34 years.
I would highly recommend Mortgage House and Zani Scircev.
I work two jobs and Zani at MH and his team did it all for me behind the scenes and informed me when all was processed. Even when I was shopping around for other deals MH provided me with advice it was this professionalism that brought me back they always return your calls and answer your questions.Heath Brown 5/5
Very very happy with the help I have received from Mevan at Morgage House. Kept in constant contact and so very personal and friendly.
I recommend Mevan and the team if you're wanting a better deal with your mortgage.
Mevan was an absolute delight. Very professional and helpful. Under his guidance, the whole process flowed smoothly and effortlessly. Will highly recommend his cheerful nature and extensive knowledge. Excellent customer service.Tammy 5/5
Initially I was impressed by their competitive rate, what surprised me more was the excellent service provided by Jenny Huang, she kept me posted all the time, overall it was a pleasant experience. I strongly recommend their home loan product and JENNY.Rong 5/5
I was tired of the service and FEEs from my bank, so I thought I'd try Mortgage House. I received good advice and the process was straight forward. It's fantastic to be with a lender who is committed to helping us pay off our mortgage quickly.Dave 5/5
We approached Mortgage House Geelong for switching over a loan. Working with Lyndon made the whole process easy, smooth and stress-free. Lyndon had energy,
enthusiasm, efficiency and the professionalism which led to a successful settlement in a short period.
I had occasion to utilise Mortgage House to secure an investment property loan. I had no hesitation in contacting Zani again who provided such great service on my home mortgage. Attention to customer service is fantastic, something that does not exist in the banks. Follow up is always prompt and actively done to keep the customer in the loop. Well done again!Vaughn C 5/5
We recently went through refinancing our property and I must say it was a smooth transaction from the start until settlement. Vibha Prasad is a specialist who helped us go through the process without any hassle. Definitely will be dealing with Mortgage House for our next property portfolio.Dan K 5/5
Great customer service from Luke Tran. Very informative and readily contactable, ensuring the mortgage application process was simplified. I will be recommending Mortgage House to others.Scott McCormick 5/5
I changed my home loan over from Westpac after hearing about Mortgage House on 2GB. A lovely lady by the name of Vibha Prasad made contact with me and patiently explained what they had on offer.
Vibha was fantastic throughout the entire process and was not pushy at all, even when my work commitments meant I was very slow in filling out forms etc. Much appreciated.
Once the minimal paperwork had been completed, the refinancing was seamlessly completed.
Vibha was always available to answer my many questions, by email and phone, at all hours. I can highly recommend her as your first point of contact with Mortgage House.
Jenny Huang service was top notch.
Quick turnaround on all queries.
Guidance and patiently explained each step.
Good mortgage products to support different needs.
Best of all everything happens over phone call at our convenience, highly recommend.
I initially contacted Mortgage House for random enquiries. Paras Jones was the Lending Specialist, who patiently discussed the available lending products. She was understanding to my needs. But, at that time, the available products were not suitable for me so I didn't pursue anything.
Few months after, Paras again contacted me to touch base whether she could be any assistance to my lending needs. Paras' approach was not only a good business acumen for Mortgage House, but also an ideal customer service. I have been with Westpac, ANZ and NAB. Neither of any of those big banks took interest on my enquiries and/or needs and followed me up like Paras.
I thanked Paras for taking interest on my needs and for contacting me again. I wouldn't know that there was a better lending products than to what I was had, if Paras did not contact me again. So I took refinancing.
During the process, Paras' customer service is exceptional. She walked me through the process and consistently scheduled time to discuss the progress and updates. Paras is very patient, understanding and customer-focused.
Thank you again Paras. I hope many more people can experience and appreciate your exceptional customer service.
Ken Sayer and his staff at Mortgage House go over and above to achieve what you need. I have never actually meet any of them face to face, all dealings have been over the phone as we are in Perth and they are located in Sydney. Can't thank them enough. Highly recommend.Trish 5/5
We recently re-financed our mortgage, which is never an easy process. We left our current lender due to the complete lack of service. We tried to sign up with another lender, but the consultant kept giving us mis-information and not following through on what she promised. What a refreshing experience to engage with Mortgage House. Jenny Huang was polite, prompt, and explained everything clearly. The rates at Mortgage House were much better than any we had been offered elsewhere. Jenny did everything she said she would and kept us updated all through the application process. Our new mortgage is now in place and everything works so smoothly. Jenny was a star. I would highly recommend Mortgage House to anyone looking to refinance.Catherine 5/5
Brijesh Mehta has helped me for the whole process. His customer service is top of the top. He always returns my calls either on Sunday or late evening! He has informed me every steps. I have been with ME bank for over 16 years and the refinance has saved me $10,000 a years (If Mortgage House does not increase its variable rates without Reserve Bank increase cash rates!!!). I highly recommend Brijesh Mehta of Mortgage House and I have and will introduce my friends to them.David Tran 5/5
We recently refinanced with Mortgage House, from start to finish Mevan Fernando offered us exceptional service, Mevan's commitment to achieving the best outcome for us exceeded our expectations.
Mevan was factual and made the process very transparent. We would highly recommend Mevan and would not hesitate in referring Mevan to our friends and family.
My husband and I decided to refinance with Mortgage House. With no face to face option, It took a little getting use to as we had to rely on telephone and email communication. However lucky for us our case officer Kevin was fantastic. He answered all our questions, asssured and reassured us at times that all was on track. Kevins' experience, guidance and excellent customer service skills our refinance was approved and has been finalised.. I would recommend Mortgage House to everyone.. Kevin a big thank you to you from both myself and my husband for helping us achieve a great result.Michelle 5/5
Gerard thank you so much for all your help and professional manner in helping me with the construction payments process and receiving the keys to my house. You have been an absolute pleasure to deal with and whilst it's a headache building your part in this process helped make the process seamless! Thanks again.Carmen 5/5
This was my first time applying for a loan through a non major bank. From my first conversation with Brijesh, his enthusiasm and professional knowledge continually put me at ease through the whole process. He came to my house to verify and collect all the required documents the day after our phone conversation. He proactively pushed my application to get approved before the contract exchange. He really put himself in the customer's shoes. I would have no doubt to contact him again if I need to get another loan.Linda 5/5
Our previous bank (one of big 4) raised their rates every few months and refused to negotiate its rates. We contacted Mortgage House, Jenny Huang helps us each step from start to finish, she offered us exceptional service. As it was first time to refinance our home, we had lots questions. Jenny patiently explained all our questions and sent detail emails. she helped us to achieve the best possible outcome.
Jenny was excellent and made the whole process very pleasant and smooth. We would highly recommend Jenny and would not hesitate in referring her to our friends and family.
Thank you Brij for organising our loan. You have made the process simple and were always so helpful and happy to explain things to me. Very professional and on the ball. Thanks again. NancyNancy 5/5
Thanks to Ken and the team for getting the loan approved and helping to get all the direct debit function organised.Gavin 5/5
I can't begin to describe the amount of effort and support Jimmy Jain provided in helping us purchase our first property. He went above and beyond to ensure our requirements were met, and eased us through the whole process. We highly recommend contacting Jimmy!!Tash W 5/5
Dealing with Mevan has really opened my eyes to great customer service. He listened and understood our needs before making recommendations or giving advice. Every process throughout was meticulously documented and explained. You have gained a loyal customer in us. Thanks again.G. Das 5/5
The best feature is you deal with the same person right through the process. You don't get moved around a call centre every time you ring or email. No having to explain the same thing to different people. Mortgage House was very good at explaining the process and finding a solution to our financing needs.CLmel 5/5
From the first phone call, the customer service provided by Pierre was exceptional. Communication was clear, friendly, and professional. We are happy to have better rates, fees, and service in comparison to our previous mortgage with Citibank.Lauren 5/5
We received exceptional service throughout the whole process.
The staff is extremely efficient, transparent and professional.
They delivered on deadlines beyond our expectation and we were always positively encouraged to keep focus on our goal and building our dream home.
Thank you for the sincere service Mae Ann and Ken including your associates, we are so grateful.
Many Regards, John and Kim
We still can't believe how easy the whole process was. Like others have mentioned, you deal with the same people so that saves you so much time and stress. We had an existing loan through Suncorp with a high interest rate so we decided to refinance with Mortgage House and haven't looked back since.
We've also taken out a construction loan for our new build and I can't fault the experience either! I can't praise Ken and his team high enough, they're truly one of a kind.
Thank you for your exceptional service and a special thank you to Ken for all the help he provided us with personally, you can't get that quality of service anywhere else!
Jenny who is our personal home loan manager has delivered exceptional service, again. We have been with Mortgage House 2 years now & just completed our 2nd transaction. Mortgage House offers very competitive low rates without the "annual fees" which majority of the banks catch you out with (which end up bumping up the "comparison rate"). Jenny also gave us great advice with our options to re-structure our loan, and she also gave me peace of mind with concerns I had regarding interest rates whether to go variable or fixed. I definitely recommend Mortgage House for its personalised service & great interest rates.Karla 5/5
I was getting a home loan with my current bank until i spoke to Zani at Morgage House. Zani was responsive, professional and very helpful through this whole process, which could not be said about my existing bank. I have no hesitation in recommending not only Morgage House but Zani personally.Graeme 5/5
Paras at Mortgage House was wonderful, helpful and patient when we didn't understand or get everything right. It has been a most pleasant refinance experience. The rate is great and the service and care were well on the mark.
Every step was clearly mapped out and it was not only easy but also the fastest turn around we have ever had. We are looking forward to an on-going relationship with these people. Many thanks! Highly Recommended!
We were drawn to Mortgage House by their fantastic low Home Loan rates, but didn't realise at the time that our request for a Construction Loan, with the Refinancing of our Home- and Investment Loan was a quiet complex and difficult task, which our old bank refused to help us with. Through the smart strategies by the CEO Ken and the tireless work of his assistants, especially Mae Ann and Bernadette, we received the help and loan agreement we were after. Throughout the whole process we were constantly updated and the team was just a phone call away and always available for questions. We appreciate and highly recommend the services of Mortgage House!Petra and Thomas 5/5
I was very impressed with the service received Amelia was kind thoughtful and diligent I would definitely recommend her service again.TLB 5/5
Our first home loan we received by Zani was awesome! It was pretty rush for us to get a home loan. But he helped us to get it done on time and always got ready to receive our call even though we need him on weekend. We have the lowest rate for our first home loan and now have settled down in the new home while my wife is pregnant. Once again we appreciate to Zani about everything he has done for us. All the best to Zani. Thanks.Daniel Ki 5/5
The service from Luke T and the team was excellent, nothing was too much trouble for Luke.
He was very patient as I did numerous applications due to not being the successful bidder at auction. I finally was successful in purchasing a property and the ease of doing the application from start to settlement was so professional and easy thanks to Luke T and the team at Mortgage House.
Would to thank Mevan for his very professional and helpful service he went above and beyond to make sure this transition went as smoothly as possible. Would have no problem recommending Mevan to any of my friends and family looking to refinance.Stuart Glass 5/5
It's simple. Without the insight, focus and determination of the team in managing complex and sequencing risk across numerous parties and transaction(s), what was potentially a difficult transaction became - simple, transparent and understandable. Thank you to Jimmy and team in delivering (once again) well above expectations.Kenny 5/5
We would to thank Paras Jones for her very professional and helpful service. Would have no problem recommending Mortgage House to any of my friends looking to get a loan.
We were paying higher loan interest and with this reduced rate loan we will be able to get one of the best rates available.
I can not recommend Mortgage House enough, We are first home buyers with low deposit and Henry from Mortgage House really went out of his way to make our dreams come true. Yesterday we picked up the keys to our very first home and we can not express just how thankful we are for all the hard work you did for us. Henry kept in contact with us throughout the whole process and really supported us through the whole time. Henry your a super star and you really worked hard on this and I can't thank you enough for everything you have done! We also had a lot of contact with Ken throughout the process and can't express enough just how much you have both changed our lives!
The first cheers in our new home was to both Henry and Ken for making it happen!!
Thanks Mortgage House!!! I highly recommend you to anyone looking to buy a home
I would like to Thank Amelia Connor and her Colleagues for making our refinancing process Seamless. Throughout the whole process we were constantly updated and Amelia was available to Answer any of our queries that arised on the way.
We would highly recommend Amelia and Mortgage House to any of our friends.
Pleasant surprised by how easy it was to refinance. The consultant walks you through every step of the process. I did my research and found Mortgage House provided one of the most competitive rates. Great service. Thanks MHPaul 5/5
Thank you Zani Svircev, we had a really good experience refinancing with Mortgage House with the expert advice and updates from their Lending Specialist, Zani. It was very pleasant to deal with Zani, he kept us up to date with processes involved and he was easily available. Zani was very professional and always got back to us in a timely manner. Since, then I have already recommended Mortgage House to one of the family members. Zani, Your assistance in refinancing is greatly appreciated. thank you.FKhan 5/5
Outstanding service from Lyn Jones at the Sydney Branch. Lyn help us understand the pro's and cons when it comes to lending and managed to organised a mortgage with 100% offset with a great rate. Everything was sorted out without drama. Lyn kept me in the loop all the way and explained everything so that it was easy to understand and Lyn was always available via phone and email. There was no stress whatsoever. I have no hesitation in recommending Lyn Jones and Mortgage House.Ryan Haslam 5/5
Working with Luke in refinancing our homeloan was as smooth sailing as ever imagined, with putting our best interest 1st for our family we were able to secure the best available deal and save money towards our growing family budget, Luke was always willing to answer my many many questions in way of sms, email or phone never left me out of the loop. Truly am grateful and am blessed to have found your team a pleasure to work with. Thank you once againESTA 5/5
Extremely happy with Mortgage House the service was outstanding Ken Sayer phoned and emailed me and my husband every week to inform us how our loan was progressing. Looking forward to next year Mortgage House will be able to help our daughter with her 1st home.Kylie S 5/5
I approached Mortgage house to organise a refinance deal on my home loan with some fairly tight time lines. From start to finish the team bent over backwards to help and deliver an amazing and totally outstanding experience. Couldn't be more pleased with the outcome. Ken and co are stars!!Mark S 5/5
I have been customer of Mortgage House since 2012. In the past 6 months I have been dealing with Warren Stafford on two occasions. First there was a case of refinancing and the second time he was acting as a broker and was helping in obtaining an investment loan.
In both instances, Warren went out of his way to help, there was a numerous phone calls answering the questions and helping with issues, many time outside the usual business hours or at the weekend. There was never any trouble, no matter what the request was. As the investment loan wa s a bit complicated, Warren spent extended times to have the matter resolved in speedy way. During his absence, his staff was also extremely helpful. I would recommend Warren to anyone who is thinking of getting new loan (either owner occupier or investor) or refinancing.
In summation – 100% professionalism and 100% of old (now almost forgotten) customer service where customer’s needs are always first priority and customer comes first.
Thank you Warren!
My wife & I would like to thank Pierre Bezuidenhout for his exceptional service. Pierre was absolutely a gem to deal with. He sorted out our loans and kept us in the loop even though he was away from office being sick. We really appreciate the exceptional service we have received from Mortage House and Pierre which is beyond comparable. Pierre was always calm and answered all my queries whenever I have asked for. I have got the best deal in the market and I'm 100% satisfied.
Thanks to the entire team at mortgage house and a very BIG & SPECIAL THANKS to Pierre. You are a legend !!!
Thanks Zani for your patience and dedication. We learned so much from you about Mortgage and Finance matters. Thanks for encouraging us to direct all those dumb questions we would never grasp any other way. We got all we asked for, more than %1 less interest rate than we were charged earlier. Thanks for the very good product and the additional loan you arranged for us.Emre 5/5
"Thank you" sometimes doesn't seem enough...
My Partner and I can not speak highly enough of Ken, Mae Ann and really, the whole Team at Mortgage House!!!
Every time I needed something they were their, always so patient...even with some of my silly questions...
Honestly we can not rave about them enough and there is not a person we know, who, in the future, when needing a Home Loan, that we will not absolutely shout from the roof tops to call Ken Sayer at Mortgage House!!!
Total Professional on every level!!!
Thank you, thank you, thank you!!!
Donna & Ross
The refinance process was quite lengthy and went through a number of changes in strategy as I searched for "just the right" property.
Paras managed to come up with good solutions to each change and was diligent in her follow-up and follow-through processes.
We finally got to settlement on a property and I'm sure Paras' hard work was a major contributing factor to the ease of Settlement Day.
THANK YOU, Paras! :)
The communication and response time in dealing with Brij and his team at Mortgage House has been exceptional. The rate was one of the main reasons for my change. It is an intensive process refinancing however they have really assisted us along the way. I would highly recommend Mortgage House.Tree 5/5
Was great service, reliable and prompt. Definitely would recommend. Very helpful and provided a lot of details and were very contactable.Stelios I 5/5
We initially had our mortgage with one of the big four. MortgageHouse offered a refinance at 20 basis points below the best that the other could offer. We found that the MortgageHouse guys was very efficient, always replied quickly, was very informative and honest.Sean 5/5
We found our consultant Kevin was very helpful, friendly and understanding what customer needs.
Any given time can be contactable including weekends
excellent service by him
Even after the settlement he was trying to help
we will recommend Kevin at Mortgage house to others
Ken provided us with a very competitive rate variable on the market that other lenders could not match. This was packaged together with a very low annual fee and a 100% offset account. All paperwork was submitted through email and rest was taken care of the Mortgage House team. The Mortgage House team was prompt in replying to all emails while Ken always followed though with a phone call event after everything was finalised.
Thanks once again for looking after your private clients, Ken.
Amelia was a big help in guiding me through the loan application process which I could not have completed without her support.Simo 5/5
It was a very wonderful experience with Mortgage House. Amelia was looking after us for securing our loan quickly without a hassle. She provides very thorough follow up for the required needs throughout the entire process. Would highly recommend Amelia for giving such a great kind support to us and to any future clients.analyncloydp 5/5
I was drawn to Mortgage House for their great rates and what I got in return was much more. Before I go ahead I have to thank Jenny H for all her help and getting my mortgage done in such a timely manner.
First of all I don't know how they assign Lending Specialists', but Jenny H was amazing, so ask for her if you get a chance. My experience is that I dealt with one person and one person only. I've had issues in the past where I couldn't get onto my 'online broker' for days, so it is definitely refreshing to have someone that will email, text and call you when ever you needed. Also the best part is that Jenny worked real late, so she had time to discuss matters even after hours.
My challenge is that i'm PAYG but self employed ( and later through Mortgage House found that I had a default in my name.. story for another day). I found it difficult to even speak to some of the major banks, and other online financial institute because i'm considered self employed. They just ask for more and more paper work and never get back to you. Mortgage House on the other hand was up front about the documents required and had an answer within a few days. From that point they were go go go in getting things organised. Unfortunately they were not able to offer to the best rate because of my short self employment history, but the rate they offered me was very competitive; I would dare say better then some of those that are entirely on salary. Anyway during the process I discovered that I had a default on my name form an unrelated matter. At this stage I was quite worried, however my lending specialist guided me through the process of having the default paid and was able to negotiate down my rates so that the default itself did not affect my repayments. I'm pretty impress with this; considering I'm now seen as having bad credit.
Overall I'm very satisfied with the outcome and the great customer service I was given. I will happily recommend anyone looking for a mortgage to at least have a chat to these guys.
Thank you once again for every thing, from purchasing to settlement. Everything was on point.
Thank you very much Ken and the team at Mortgage House. Rates are better than I had before and was able to consolidate my loans into one. I would definitely recommend Mortgage House to my friends and family. Help was always on hand when required.Konrad K 5/5
Amelia Connor was wonderful and provided prompt, accurate and meaningful service to refinance my loan with Mortgage House. I highly recommend her and also wish her very best for her future endeavours.Sabbir 5/5
Excellent customer service and high professional standards displayed during entire procedure. Customer service rep "Mevan "was simply awesome, made the process very simple and smooth, Mevan was really exceptional and approachable. Whole experience was very satisfactory and I would not hesitate to recommend Mevan and Mortgage House to other friends and family.Neha 5/5
Thanks very much Zani and all the team at Mortgage House for all your hard work. I can be hard to deal with at times being so pushy and impatient. Zani and the team had great patience and I would recommend Mortgage House as a better option to friends and colleagues.Chris 5/5
We are so over the moon, Mortgage House helped us buy our family home... We couldn't be happier. Thank you to all the team for there help and support.Mandy S 5/5
Great rate offered along with a seamless easy online process. Lending consultant was informative, genuinely interested in our situation and communicated through every step. Best by a long way.Noel R 5/5
From day one my interaction with your loans specialist Zani was fabulous. He provided me with all the information and advice as we progressed through the transition of mortgage providers and refinancing. I would have no hesitation in recommending him or Mortgage House to any of my friends. Even today while setting up my online access the assistance from the service centre staff was first class.Dave H 4/5
Paras Jones is extremely helpful and always with me solving all the hurdles which I've been through.
Definitely recommend her to my friends & relatives. Thank you very much Paras.
Pierre and the team at Mortgage House were very responsive and provided excellent service. I was helped through my refinance by an expert who always kept me informed and helped me through the process. Highly recommend Mortgage House and Pierre for the great rate and perfect service. Thank you.Jude 5/5
To whom it may concern, I was very impressed with Zani Svirec. His customer service, communication and the effort he made to make the whole loan application process easier and simple was outstanding.
All I can say was moving away from our existing bank to Adelaide bank through Mortgage House and Zani's help was quite a smooth transition. I was quite skeptical at the beginning and didn't want to move away from the comfort of our existing situation. But Zani was quite helpful and patient with our many questions and requests and he made the transition very smooth for us. Very happy with the new rate too. Thank you Zani!Homa 5/5
My partner and I are very happy with the representative from Mortgage House and her patience and willingness to help in what turned out to be a very long, drawn out process. Paras always did what she said she would and followed up with every detail. We couldn't have done this move without her knowledge and expertise and she was always extremely pleasant to deal with and co-ordinated all the processes with the relevant parties involved.
I would have no hesitation in recommending Mortgage House to anyone especially our broker Paras Jones.
Mortgage House is the best broker we've ever seen. Firstly, they offer the best interest rates. Secondly, unlike others, they are willing and in fact they are extremely efficient in arranging loans without face-to-face meetings. In fact, we have just arranged our second loan with MH, and realised we have not met a single employee of MH in person. Everything was done promptly and efficiently through email and phone. Such approach removes a great deal of stress and is a huge convenience.Dennis 5/5
The last home loan I ever took was back in 2009. Investment loans with two of the big four banks. I knew I was paying too much in interest but felt it was just too hard to change. But one day I heard about Mortgage House on the radio and I decided to make an inquiry. I was contacted that very same day by Jenny Huang who is one of the lending specialists there. I must say that I was quite nervous at that first conversation mainly because.. let's say I'm not the best with numbers :).
But Jenny was very patient and explained to me in layman terms what was involved not only in refinancing but also how she could help in getting me another loan for another purchase. The minute we decided to get the ball rolling, Jenny was there to assist and remained at our disposition along the whole process.. Anytime I emailed or called their head office seeking Jenny's advice or clarification on a matter, she would call me or at the very least email me back that very same day. It almost felt like she was my personal (and exclusive) lending specialist!
Everything has settled now, the refinance and the purchase. Looking back for me it was just a matter of talking to the right person to make things happen, and I want to say a big Thank You to Jenny for all her help and expertise. I also want to say Thank You Very Much to Bernadette Nassif at the settlements department who was always ready to help towards the end with all the money transfer matters.
From this experience, I would definitely go with Mortgage House AND Jenny for my next financial project.
Kevin from Mortgage House was highly professional in the process from first contact through to approval. We were not your normal customers. Our own bank would not approve even though we were long term customers. Two other lenders declined. As over 60's we were keen to buy our new home. Mortgage House were due diligent, risk savvy and came through. Well done and thank you.Henno 5/5
To Ken and your team, thank you for being so awesome and understanding. I could not speak more highly of you guys at Mortgage House. Updated phone calls letting us know what's happening. I recommend you guys to everyone. Thanks again.Ollie 5/5
Thank you Mortgage house for helping us in buying our dream home.
The service received from you is outstanding and it made our job easy in finalizing and settling the property we were interested. You were great in terms of followups and completing each and every activity before required date :) .
Paras at Mortgage House has been amazing. She has provided consistent contact and fast effective service for the 8 months it took my divorce paperwork to be completed as I waited on it for a new home loan. Always polite and focused on the right solution for me.Liv at Northcote 5/5
To Warren and all the team at Mortagage House, a huge thank you for your effort and professionalism. I greatly appreciate your time and patience in getting both our loans together for us. Your thorough explanation gave me comfort throughout the entire process. The whole team was always polite, very helpful and up to date.
Best service I've ever had, you deserve all the top ratings.
I have and will continue to highly recommend your work. Sincere thanks.
I would like to give my Lending Specialist Pierre Bezuidenhout a special mention.
Pierre has assisted me twice with my home loan and both times Pierre has been professional, precise and always happy to help with answering my many questions.
I will continue to do business with Mortgage House only because I like and trust Pierre to take care of me.
Love your work Pierre and hope your company is recognising you for your excellent efforts!
I found the experience of changing our mortgage a lot easier than I expected. I would like to congratulate Mortgage House & their team on making it so easy ,thank you.Hally 5/5
With Mortgage House I found all the progress of my home loan very smooth and flexible and there were no complications. They were also a very helpful team, especially Ken and his teammates. I encourage all the people to give it a try with Mortgage House as they're the best! Many thanks for everything you've done for me!Nagi Faiz 5/5
I found Brij to be most helpful with getting the loan with a great interest rate and the process was very easy to follow. Customer service personnels were all fantastic when I rang to get advice.
Thank you for your help Brij.
Dealt with Paras , who was absolutely great through thick and thin.
As we are an older couple the process was difficult with all the legal ho ha and law changes.
However Paras was most helpful, courteous and above all never fazed.
I would like to take this opportunity to thank Brijesh and team at Mortgage House for helping us secure our dream home. Brijesh was extremely helpful, very quick to respond and very professional throughout the whole process. He made sure we were updated every step of the way and that made us feel at ease all the time. Would definitely recommend them to everyone and once again thank you for helping us buy our dream home.Shabana Sama 5/5
Today Zani gave me a call after I was looking at home loans online. He made sure he knew what it is I was after and gave me upfront and direct answers as well as a further solution to my problems. Love the efficiency and professionalism!Jade E 5/5
Excellent service. Thorough and offered me all options available. Settlement with no hassles. Would definitely recommend. Warren gave exceptional service.Kgo 5/5
Going through a refinance process lately with Mortgage House was made extremely easy with the professional help and guidance from the team, and I'm proud to be part of an organisation that is committed to helping people out and offering solutions not problems.Munro 5/5
Kept up to date at all stages of the process. No question was too silly. Such an easy process. Pierre responded promptly and made the whole process a pleasure.Rob A 5/5
Things can only get better, thanks Mortgage House you guys deliver, always on time every time, your service is only going to help our family to be more successful, thank you.Brett 5/5
Outstanding service, reliable company. Staff are patient and thoughtful, they always act promptly. Recommend to everybody! thanks to Mortgage House providing me all the options and I am happy what I choose.Zaglas 5/5
I had a complicated refinance but Warren was very helpful and sorted it. Great job Warren I’m very happy with the service.Macca 5/5
I had great dealings with Mortgage House and cannot fault them. They are very professional especially Paras at getting the job done. My new loan and refinance went smoothly.
Will use them again if I should buy another property.
I have had a great experience and the value added and knowledge of Lyndon Belousoff in having the loan approved has been invaluable. I had a complicated situation in which Lyndon was professional, patient and demonstrated great support and service and could be relied upon with prompt responses which has led to a great result. I am very glad I chose Mortgage House to guide me through the process and would strongly recommend Mortgage House and Lyndon when considering a home loan. Thank you Lyndon and Mortgage House for turning a complicated problem into a great outcome!Curtis 5/5
I have been a client of Carolyn Manaloto for a number of years. I am extremely happy at the way she handles my issues, although I give her a hard time on occasions. This last deal was an urgent request and again, she was able to assist me, and in the shortest possible time. I would use her services again if another opportunity comes up.Ville 5/5
I recently went through the settlement process with a Mortgage House Home Loan and from the first enquiry through to actual settlement I can honestly say they were a pleasure to deal with. Staff are great, Paras was prompt, courteous and professional at all times, and really made an effort to make sure the entire process went smoothly. Very happy with the service provided and would definitely recommend them.Sam 5/5
I have had the pleasure of working closely with Paras over the past 4 months regarding our refinancing of our property.
I have found her always professional, pleasant, knowledgeable and always available when I needed questions answered.
As you know refinancing can be a stressful events but Paras ensured my experience was smooth sailing.
I would like to thank Paras for all her hard work.
Thanks Paras well done!
Roslyn and Peter McDermott
Were able to help us when the other big banks would not. Received fantastic service from our loan manager Amelia C. and would recommend this company based on her efforts alone. She really made the process easy and we had a few hoops to jump through.Marty B 5/5
My first experience with Mortgage House - my key contact being Jenny Huang provided a very great and professional service in terms of getting my loan approved. Jenny is great in that she was always responsive and was very prompt in answering my requests regarding the whole loan approval. Jenny has great customer service and I did receive excellent service in the process of having the loan approved and settled in a timely manner. To my understanding Jenny has a very detailed knowledge about the whole process and she has assisted me all the way from the start to the finish of my loan application and settlement. Once again my sincere thank you to Jenny for the great customer service. Thank you KKKK 5/5
Despite the different challenges we faced in this application, Carol Manaloto was able to assist and guide us through the whole process. Even while she was away on vacation, she made it a point to check on the progress of our application to update and guide us. We are very pleased with her commitment and the support we got from the whole Mortgage House team.
Our Mortgage House experience was fantastic from start to finish. Our senior lending specialist Brijesh was SO helpful, we cannot thank him enough. SMSF loans are always more complex than other loans yet Brij kept the whole process as simple and painless as possible. Thank you Mortgage House for doing all the hard yards for us. Have already recommended you to friends and will continue to send anyone we know your way.Jules & BJ 5/5
Refinance my home loan with Jenny and the service and customer support was the best I have received from a lender. She helped my family in working to tight deadlines to make the process of getting my refinance simple. She followed up with phone calls and emails to confirm application. Highy recommend Jenny as my personal banker.
Thank you Mortgage House
I have to say many many thanks to Jenny and every team member from Mortgage House Head Office for helping us buy our dream home.
Our loan application was very complicated and had many hard knots but Jenny was very helpful and very professional throughout the whole process.
I would like to thank Jenny for all her hard work.
I will definitely recommend Jenny and Mortgage House Team to our family and friends.
We would like to thank Paras for the wonderful service she provided. Paras was efficient, friendly and always kept us up to date with what was happening. As a first time purchaser Paras explained the entire process so we knew step by step what we needed to do. I could not give Paras a high enough recommendation. Thank you for the amazing service. Mortgage House is lucky to have someone like Paras representing their company.Leanne & Bill 5/5
So far so good Vibah the wonder woman she did it all at Mortgage House Im sure they can help you like they did me.Maxi 5/5
Thank you for taking the time to talk with me today. I sincerely appreciate the time you spent reviewing my goals and achieving them. Your advice was very helpful and gave me a new perspective on available opportunities for investment properties.
I especially appreciate your offer to connect me to others in your network. I plan on following up with the contacts you emailed me right away. I will also use the online networking resources you recommended to further my referers for Mortgage House.
Again, thank you so much for your help. I greatly appreciate the assistance you have provided me.
Allan Wong is a very experienced and professional person, his service is very satisfying and makes you to feel at ease. His patience , expertise and professionalism is unparalleled. My satisfaction on his work can not be expressed in words.
I recommended him to many of my friends and work colleagues.
Mortgage House were a pleasure to deal with. They helped with refinancing our home and consolidating our debts. Our Lending Specialist “Jimmy Jain” was a pleasure to deal with and kept us up to date with each step right through to settlement. Thank you all again at Mortgage House!Michael H 5/5
Allan Wong was a pleasure to deal with. Made the whole process seamless and was always there for my many questions I had. Always returned emails or phone calls promptly. Glad I changed from the big banks and now saving lots of money using mortgage house. Allan is an asset to mortgage house and look forward to recommending him to my colleagues and friends.Trent 320 5/5
The service provided from Mortgage House through out my re-financing process was excellent, always professional, friendly, helpful, and availability and prompt response to inquiries outstanding. Our Lending specialist, Paras Jones, guided us very professionally through the process with excellent updating - never felt lost....Thanks!Cobus 5/5
All started with a casual call for re-financing and Jimmy got me in second meeting, good consulting skills. Process took bit longer but still happy customer due to Jimmy's profession, pleasant, SME and always available when I need question answered. Have to say settlement has been done so smoothly. Would not hesitate to recommend Jimmy to my friends. Thanks Jimmy great service.Vas 5/5
Ken and the team at Mortgage House went above and beyond to make sure we had the best rate and loan features for our recent refinance. I would highly recommend Mortgage House to anyone looking for a new or refinance loan. The team is also happy to answer any questions after the loan is approved and are always contactable.Patrick D 5/5
Thank you Mortgage House & the whole team most importantly Zani Svircev who walked me through the whole refinance minefield & made the transition across to Mortgage House so easy from the very first phone call even after settlement the follow up was second to none, nothing is a problem for this team & I would HIGHLY RECOMMEND them.
Thanks again Zani & all the team that have been just a phone call away.
I take this opportunity to stress what a wonderful and excellent job Mr.Wison Yuan did to organize the 3 loans for us. He was always patient and showed lots of confidence in what he was doing, to make this deal a success. And I would also like to mention he kept us always informed on the progress of the loans and gave us the encouragement to be confident that everything is going to workout successfully. Even after the loans were signed there were certain points that were unclear to us, and when contacted was always available, patient and extremely helpful in helping us out and answering our questions. And this is really great on his part, to do that even though the loans were signed and completed.
Please continue the great work.
Thanks very much Wilson, it was a great experience to have worked with you together.
Dhushantha &Anomika Fernando
Big thank you to Ken and his team at Mortgage House also Wilson they got me the best deal on my home loan by far they kept me informed the whole way from start to finish. I would highly recommend Mortgage House for any loan.
BIG THANK YOU TO THE TEAM AT MORTGAGE HOUSE AAA++++
Today my refinance with Mortgage House went through. It has been a long process underpinned by family court requirements. Jimmy has been very professional, incredibly understanding and focused on solutions. He made time throughout the process to speak with me regularly and to see where things were at. The end result has been that, just in time for Christmas, I have a loan product with an incredibly low interest rate. Plus I gained invaluable advice from Jimmy.Jane 5/5
I would like to take this opportunity to thank Ken and Mae Ann for making possible to get my loan.
Ken was always helpful and kept me updated along the whole process.
Thank you Pierre for making our refinancing process easy. Every step of the way you explained what was needed and kept us in the loop when delays occurred. Excellent customer service and I would definitely recommend your service to our friends and family. Thank you!Saasha 5/5