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We care about our customers

Mortgage House endeavours to take the necessary steps to provide our customers with the best-fit home loan or finance product that meets their needs.

We aim to achieve this through:

  • listening to our customers and understanding their requirements
  • ensuring we continue to provide an extensive offering of quality home loan and mortgage finance products
  • providing our customers with the tools and knowledge to make informed decisions, whilst offering them the wealth of experience and expertise that is synonymous with Mortgage House

Need More Information: Call us on 133 144 or fill in the Enquire Now form above.

How does Mortgage House focus on making home loans easier?

As one of Australia’s largest independently owned non-bank lender, we offer a huge range of loan and mortgage finance options, but we are proudly different. While we focus on being competitive with our rates and offering diversity with our products, our main aim is to provide a level of customer service unheard of in the industry. A key part of this is providing home loan products and services that are tailored to the needs of our clients. To do this, we recognise we need to be accessible and make sure our products and services are honed on giving our customers the greatest chance of success.

Our system gives our customers an easy and seamless path through the home loan process, which everyone knows can be complicated at times. Our end-to-end customer service has been an important part of how we have completely changed the traditional loan model.

What is a non-bank lender?

A non-bank lender is a financial institution that offers loans but it not a bank. Unlike a bank, a non-bank lender cannot accept deposits and instead uses their own funding to fund loans.

Why choose a non-bank lender?

Non-bank lenders offer many of the same loan products as banks, but they often work within bigger margins, so can provide lower interest rates and flexible loan terms. Usually smaller in size, non-bank lenders can provide a high level of customer service.

There are many non-bank lenders in the market, why choose Mortgage House?

As Australia’s largest independently owned retail non-bank lender, Mortgage House is big enough to provide competitive loan products and rates, and small enough to offer personalised service and ongoing support to customers.

How can you help find the best mortgage options for me?

Finding the best Mortgage House mortgage for you and your family is difficult. Given the number of mortgages available and the number of lenders around today, it can be almost impossible. That’s why our customer service team is dedicated to finding you a suitable Mortgage House mortgage for your property needs.

We work hard to provide the highest level of service, backed by a total company commitment to excellence in product and customer service. We know how important customer service is when you are looking for the best mortgage, and that’s why we are always looking for new ways to improve our service to you. This means taking the steps we need to take to provide you with the best-fit Mortgage House home loan product that meets your needs. We do this by listening to you and understanding what you need and ensuring we provide an extensive range of quality mortgage products. We also know how important having access to the right resources is, and that’s why we provide them to you, to help you make informed decisions. And our lenders are there to offer you their expertise when it suits you.

How can a dedicated Lending Specialist help me?

A dedicated Lending Specialist is your personal contact from beginning to end, helping you choose the right loan product, securing the best deal for you, providing ongoing support and advice, and ultimately helping you to achieve your financial and property goals.

What if I am worried about going into Mortgage Debt?

Going into mortgage debt can be daunting, especially if you are doing it for the first time. Buying a house and being worried about the repayments and whether or not you will default on your loan is scary. The good news is, it doesn’t have to be. At Mortgage House, our customer service focus means we are here for you from the first time you click on our website, or call us, to the last time, and beyond. Buying a house means you are buying something tangible, something you can see and feel. Property can also have a dual income purpose. If you are buying a home, then you can expect, especially with the current market, that its value will increase over time.

If you buy an investment property, you have the double benefit of possibly earning an income almost immediately. And unlike the share market, the threat of the investment going backwards, or losing a lot of its value, almost overnight is almost unheard of. If you are renting, you are paying off someone else’s mortgage, so the value of buying a home can have a big effect. It can also have a big effect on your credit rating. A history of successfully paying off a home loan for a long period can improve your credit rating.

As an investment borrower, how do I find a suitable package?

At Mortgage house, we know how important borrowing money for an investment property is to people. An investment strategy should be backed by a financial product that suits your investment goals and needs. Our range of investment loans can help you whether you are looking to purchase your first investment property, or adding to your established investment portfolio.

How can you help me refinance?

At Mortgage House we offer home loan health checks which can be performed in person or over the phone. In as little as 20 minutes a home loan specialist can review your current home loan and advise the bets rate and product for you.

I have a poor credit rating, can you help me?

Yes. We can help you get your finances back on track with a range of bad credit loans and tailor-made products to suit your needs. Take a look at our loans for poor credit here.

Other than home loans, what does Mortgage House offer?

In addition to home loans, Mortgage House offers personal loans and car loans, including business vehicle finance, business loans, commercial loans and property development finance.

Can a mortgage calculator help me find a suitable loan?

Absolutely! Our free online mortgage calculators can help match you up with the right loan b working out how much you can borrow, your repayments, your best rate and how much you could save by switching home loans! Take a look at our range of calculators here.

Is applying online the best way to apply for a Mortgage House home loan?

Yes. Applying online has never been easier! You can apply online anytime, anywhere, in as little as 15 minutes.

What information and documentation do I need before I apply online?

  • Passport (colour photocopy)
  • Driver’s Licence (colour photocopy)
  • Details of the home you wish to purchase (if you have found the property yet – this is not required to apply)
  • Contact details of all applicants
  • Details of income (salary, self-employed information if applicable, and all other forms of income such as social security, compensation or rental income)
  • Details of expenses (alternatively you can securely link your bank account to save time entering the information manually)
  • Details of assets (such as property, motor vehicles, home contents, shares, savings or superannuation)

 

How does Mortgage House focus on making home loans easier?

As one of Australia’s largest independently owned non-bank lender, we offer a huge range of loan and mortgage finance options, but we are proudly different. While we focus on being competitive with our rates and offering diversity with our products, our main aim is to provide a level of customer service unheard of in the industry. A key part of this is providing home loan products and services that are tailored to the needs of our clients. To do this, we recognise we need to be accessible and make sure our products and services are honed on giving our customers the greatest chance of success. Our system gives our customers an easy and seamless path through the home loan process, which everyone knows can be complicated at times. Our end-to-end customer service has been an important part of how we have completely changed the traditional loan model.

How can you help find the best mortgage options for me?

Finding the best Mortgage House mortgage for you and your family is difficult. Given the number of mortgages available and the number of lenders around today, it can be almost impossible. That’s why our customer service team is dedicated to finding you a suitable Mortgage House mortgage for your property needs. We work hard to provide the highest level of service, backed by a total company commitment to excellence in product and customer service. We know how important customer service is when you are looking for the best mortgage, and that’s why we are always looking for new ways to improve our service to you. This means taking the steps we need to take to provide you with the best-fit Mortgage House home loan product that meets your needs. We do this by listening to you and understanding what you need and ensuring we provide an extensive range of quality mortgage products. We also know how important having access to the right resources is, and that’s why we provide them to you, to help you make informed decisions. And our lenders are there to offer you their expertise when it suits you.

Guarantor for Home Loan

What if I am worried about going into mortgage debt?

Going into mortgage debt can be daunting, especially if you are doing it for the first time. Buying a house and being worried about the repayments and whether or not you will default on your loan is scary. The good news is, it doesn’t have to be. At Mortgage House, our customer service focus means we are here for you from the first time you click on our website, or call us, to the last time, and beyond. Buying a house means you are buying something tangible, something you can see and feel. Property can also have a dual income purpose. If you are buying a home, then you can expect, especially with the current market, that its value will increase over time.

If you buy an investment property, you have the double benefit of possibly earning an income almost immediately. And unlike the share market, the threat of the investment going backwards, or losing a lot of its value, almost overnight is almost unheard of. If you are renting, you are paying off someone else’s mortgage, so the value of buying a home can have a big effect. It can also have a big effect on your credit rating. A history of successfully paying off a home loan for a long period can improve your credit rating.

Can a mortgage calculator help me find a suitable home loan?

An important part of our focus on customer service is making sure you have access to easy-to-understand resources that can help you find a suitable mortgage, and your dream home. And our mortgage calculators are a big part our service focus. A good place to start can be our borrowing calculator, which can give you a good indication of how much you might be able to borrow, based on your income and expenses, if you apply for a Mortgage House loan. Once you have an idea of how much you might borrow, you can check out our Best Rate Mortgage Calculator, which can help you compare the interest rates for the relevant Mortgage House loans.

Our Mortgage Repayment Calculator can show you, in detail, what your repayments can be for the amount you want to borrow, and the relevant interest rate. We also have calculators that can work out how much you may save by switching mortgages, as well as how much you may pay for stamp duty when you buy a property. Out Budget Planner Calculator can help put it all down on paper, giving you a great understanding of all your income and expenses, and how much you may have left over to save for a deposit or service a loan. But remember, the information these calculators give you is an indication only. Speak with our quality customer service team to gain a more detailed picture.

As an investment borrower, how do I find a suitable package?

At Mortgage house, we know how important borrowing money for an investment property is to people. An investment strategy should be backed by a financial product that suits your investment goals and needs. Our range of investment loans can help you whether you are looking to purchase your first investment property, or adding to your established investment portfolio.