19 Jul 2022

Where can I complain about bank problems?

Bank Problem Complaints

Banks are not perfect, which means that at one point, there is bound to be trouble. Thankfully, you are not alone if you have problems relating to a bank or bank account. Although you can always take the banking problem up to the government, experts recommend starting with a conversation and an official complaint to the banking institute.

Always speak to the bank first. There are dozens of ways to get into contact with a banker including through call, email, text, social media, and by writing a letter and sending it through the mail. If you can solve the problem without the interference of the government, it is better since the AFCA takes time to go through each complaint and launch an investigation. 

However, if the bank is not responding to your complaint or serious problem, you can always reach out to the Australian Financial Complaints Authority (AFCA).

The following is the contact information for the AFCA:

  • Web: afca.org.au
  • Email: [email protected]
  • Phone: 1800 931 678 (free call)
  • Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Although the AFCA does try their best to get back to you promptly, they do have a waiting period and can delay an answer for up to 3 months. Sometimes, the AFCA will refer you back to the bank if you have not already spoken to them about the complaint.

Bank Problem Complaints Conclusion

Banking problems can be very frustrating, especially if there is no quick fix to them. Although we at Mortgage House try our best to not make mistakes that warrant a complaint, when there is one, you are always welcome to contact our expert lenders to get a response and further advice.

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