How do you deal with a bad customer service experience?
No one wants to experience bad customer service. While sometimes a person could be having a bad day, this does not excuse their behaviour. Bad customer experiences can turn off customers from coming back to businesses and financial institutions.
When you experience bad customer service, take a step back and assess the situation. It is good to try and remember names, dates, and the time when the experience occurred. Ask yourself questions like what happened during the experience? What led up to it? How did the employees speak to you? Was the original problem resolved? Once you have more information, it is easier to contact the right party.
While you can ignore bad customer service experiences, it is best to report these incidents. Try going to the manager first. Sometimes, going back to the employee that started the bad customer experience can create a hostile or uncomfortable environment. Tell your manager all the details and get it in writing that there was a conversation.
If the manager does not resolve the problem and depending on the severity of the bad customer experience, speak with the Australia Financial Complaints Authority (AFCA). They have a form that you can fill out to provide information about the incident.
Bad Customer Service Experience Conclusion
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