Talk to a Lending Specialist
- Request a call back
- Make an appointment
Book a time that’s convenient for you and one of our loan specialists will give you a call
Please fill out the form below to make an in-person appointment at our North Sydney Head Office
Find a Lender
Mortgage House has mortgage brokers throughout New South Wales, Queensland and Victoria. We can help you find a loan package that’s tailored for you.
- NSW Branches
BankstownSuite 28, Level 2/432 Chapel BANKSTOWN 220002 9791 5820BlacktownSuite 1/L2/24 Main Street BLACKTOWN 214804 1462 5969ChatswoodShop 53, Level 3 Lemon Grove Shopping Centre/427-441 Victoria Avenue CHATSWOOD 206702 9410 4000Head OfficeLevel 34/101 Miller Street NORTH SYDNEY 206002 8116 1010LeichhardtSuite 102, Level 1 30 Cowper Street PARRAMATTA 215002 9564 2099North SydneyLevel 34/101 Miller Street NORTH SYDNEY 2060133 144Rouse Hill3 Guardian BEAUMONT HILLS 215504 3529 3575Ryde1/1020 Victoria Road WEST RYDE 211402 9874 3000SutherlandShop 2/852-854 Old Princes Highway SUTHERLAND 223202 9521 6685SydneyPO Box 131 HABERFIELD 204502 9560 5585
- QLD Branches
BrisbanePO Box 12532 GEORGE STREET 400313 0083 1834Sunshine CoastGPO Box 1686 SUNSHINE PLAZA 455813 0088 7183
- VIC Branches
BellarineShop 1 Gallop House, 15 Hancock Street DRYSDALE 322203 5251 5200GeelongShop 1 Gallop House, 15 Hancock Street DRYSDALE 322203 5251 5200Waurn PondsShop 1 Gallop House, 15 Hancock Street DRYSDALE 322203 5251 5200
Mortgage House Head Office
AddressLevel 34/101 Miller Street, North Sydney, NSW 2060
Postal AddressPO Box 1962 North Sydney, NSW 2059
Fax02 8116 1099
A dedicated, professional and quality team will provide their specialist and personalised advice for your entire home lending needs 7 days of the week. The team has over 30 years experience and adheres to strict set of business practices, standards and ethical behaviour. Their diverse finance related customer service background means a high level of customer service is second nature and always aim to achieve a great result. For life’s big decisions our experience, skills, knowledge can deliver the very best in achieving your financial goals and success.
Meet the team
Your Feedback Matters
- Mortgage Customer Feedback
At Mortgage House we believe that it is essential for our customers to be able to provide feedback and be given the opportunity to voice any concerns in order for us to respond appropriately to any complaints or disputes.
We also value your feedback on what we do well and as such also seek compliments when they are due.
We and our Branch Network are members of the Mortgage & Finance Association of Australia (MFAA) and as such we are also subject to the requirement to have in place an Internal Dispute Resolution (IDR) procedure.
Please email your feedback to firstname.lastname@example.org
- Receiving Compliments or Complaints
You can lodge compliments or complaints by contacting our Customer Relations Team:
Telephone – 02 8116 1010
Facsimile – 02 8116 1099
E-mail – email@example.com
Post – PO Box 1962 North Sydney 2059
- Dispute Resolution
In the event that your experience is anything less than exceptional and you require assistance in resolving a matter, we invite you to meet directly with Senior Management to ensure a prompt and favourable outcome. We encourage a face to face meeting, over coffee, to provide you a personalised service with key decision-makers within the organisation.
Alternatively, you may send written details of your matter and we will contact upon delivery of the letter to confirm we have received it and to provide a timeframe to have the matter resolved.
In all cases, we will keep you updated throughout the process and work with you to resolve the matter in a timely fashion.
- Unsubscribe from Marketing Information
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our offices by telephoning (02) 8116 1010 or by writing to us at firstname.lastname@example.org. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
- Our External Disput Resolution Scheme
If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme.
Our external dispute resolution provider is CIO (Credit & Investments Ombudsmen) Phone 1800 138 422, www.cio.com.au
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.