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24 Hour Assistance

Members may find themselves in need of assistance at any time

Medical Assistance

Members call the 24/7 contact centre where a Registered Nurse provides initial triage - where the member receives the appropriate level of care. Where required specialist-practicing physicians are on hand 24/7 in the event the Registered Nurse considers it appropriate.

24 hour Doctor / Medical Referral

Where in the opinion of the medical team the member requires further medical attention, the member will be referred to their nearest medical facility in their area.

Message Relay

Members who are inconvenienced may ask the service centre to relay messages on their behalf to family, friends or business associates. Should the member require medical treatment, the service team will relay the member's location to family, friends or business associates on request.

Repatriation

If you are stranded at the time of the accident we will arrange to get you home. In the event arrangements cannot be made immediately we will arrange temporary accommodation until transportation is available to get you home. (Travel and other costs are not included)

Vehicle Recovery Assistance

Where members find after an accident they need vehicle recovery assistance. Help is on hand 24/7 where the experienced service team will make prompt arrangements to assist. (Recovery costs are not included)

Trauma Counselling

We have professional counsellors available as part of the team. If required, we will have a counsellor to provide over the phone trauma counselling to you or your immediate family at the accident until help arrives.

Post Trauma Counselling

Following the accident you are entitled to two free counselling sessions to assist you put the memory of the accident behind you. This service is available to you and your immediate family.